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# Technical Support Engineer

- **Company:** Palo Alto Networks
- **Location:** Málaga, Spain (Remote available)
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Windows, Artificial Intelligence, Amazon Web Services, Apple Mac Systems, Bioinformatics, Software Debugging, Linux, Internet Information Services (IIS), Issue Tracking Systems, Microsoft Servers, Microsoft SQL Server, System Center Configuration Manager, Security Software, Scripting, Google Cloud, Kubernetes, Palo Alto Networks
- **Published:** September 3, 2026
- **Apply:** https://www.themuse.com/jobs/paloaltonetworks/senior-technical-support-engineer-focused-services-cortex-xsiam-5d1854

## About the Role

Your Experience Previous experience with Endpoint Security software is requiredSIEM experienceDeep understanding of how SIEMs worksExperience in creating custom collections and data parsingExperience in creating complex correlation rules, reports and dashboardExperience in integration and implementation of SIEMsExperience working with EDR toolsExperience with strong communication and customer service skillsRequired basic networking knowledge - Ability to independently debug broad, complex, and unique environments with mixed applications and protocols Experience with Windows OS, MacOS, and Linux based applications (Installation, troubleshooting, Debugging)4+ years of experience as a Support EngineerFundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction.Excellent written and verbal communication skillsStrong customer advocacy skills and experience, ability to work in difficult customer situationsKnowledge of Cloud
infrastructure a plusExperience in incident response a plusExperience with scripting a plusExperience with MS Server solutions (SCCM, GPO, AD, MSSQL, IIS, Exchange) is a plusFluent English is mandatory / Spanish or French or German are an advantage

## Description

Your CareerWe are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements.Our methodology is first class support. We've been recognized for it as an industry leader and we're dedicated to continuing this standard. In this role, you will work with our technical account managers to personalize our customer's experience. You will learn your client's business objectives in and out within their technical environment and focus on mitigating risks and resolving any technical issues in their networks. You're close to the deployment of cybersecurity solutions - and we need you to recognize risks before they arise. You get a thrill from seeking out complex issues and finding
their resolutions - and you don't wait for those issues to escalate from our clients. Instead, you find them. You'll be working hand in hand with our developers to reproduce the issues you find and develop permanent solutions to prevent them in the future. Your ImpactRespond to user-reported issues in adherence to established Service Level AgreementsTriage customer reported issues and respond to them via ticketing system, phone, or remote sessionsPerform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fixProvide timely feedback into the development process on customer-reported product problemsDocument actions to effectively communicate information internally and to customersFacilitate root cause investigations and manage the implementation of corrective and preventative measures


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