> Markdown version of [/jobs/ext/2687540-senior-it-on-site-support-infrastructure-lead](https://www.wearedevelopers.com/jobs/ext/2687540-senior-it-on-site-support-infrastructure-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT On-Site Support & Infrastructure Lead - **Company:** H-TECH SUPPORTS - **Location:** Lyon, France - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Zebra (Programming Language), Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Microsoft Basic Data Partition, BitLocker Drive Encryption, VoIP, Data Centers, Information Technology Operations, Networking Basics, TCP/IP, Wi-Fi Technology, Symantec, Information Technology, Semrush, SAP MDG, Operating System Security, GXP, Servicenow - **Published:** September 3, 2026 - **Apply:** https://fr.engineering.jobs/fr/emploi/senior-it-site-support-infrastructure-lead-7946106 ## About the Role Infrastructure, Lead, Site, Support, IT ## Description We are seeking an experienced **Senior IT On-Site Support \& Infrastructure Lead** to take full ownership of IT operations, deskside support, and local infrastructure management across our sites in **Lyon** as well as support our remote field force. In this role, you will act as the primary single point of contact for local end-users and business unit leads. You will manage the full lifecycle of IT assets, maintain data center and office infrastructure, oversee mobile and fixed-line telephony management, and support specialized GxP/compliance environments. Tasks - ---- **1. Deskside Support \& ITSM Management** * Provide Tier 2/3 hands-on and remote support for workstations, mobile devices, AV/video conferencing equipment, printers, and peripherals. * Efficiently log, prioritize, troubleshoot, and resolve incidents and service requests using ServiceNow in alignment with organizational SLAs. * Collaborate with global IT Service Desk (ITSC) teams to improve First Contact Resolution (FCR) and escalate complex issues to network, server, or application SMEs. * Maintain clear notes, ticket updates, and knowledge base documentation. **2. Asset Lifecycle \& Vendor Procurement** * Maintain complete ownership of local asset inventories (laptops, desktops, monitors, phones, printers, and UPS devices). * Oversee end-to-end device deployment, system imaging, domain joining, equipment collection, and leasing/recycling returns with HR and vendors. * Manage software procurement for non-standard applications (e.g., Articulate, SEMrush) by validating licensing, requesting quotes, and managing approvals. * Coordinate exceptional equipment transport between Lyon and Paris for business events and seminars. * Manage local E-Waste reporting and handoff to Finance and IT Leads. **3. Telephony \& Mobile Fleet Administration** * Serve as the main administrator for mobile carrier partnerships (Orange, SFR). * Oversee mobile line allocations, enrollments (iPhones/iPads via MDM), inventory tracking, SIM replacements, loss/theft police reporting, and insurance processes. * Audit and track fixed-line, toll-free fax, and mobile invoices to prevent late payments and optimize costs. **4. Data Center \& Local Infrastructure Support** * Serve as local "Hands \& Feet" support for Data Center/MDF/IDF room operations, rack elevations, and server/networking gear. * Partner with local Facilities teams to schedule and verify routine maintenance for UPS systems and Precision Air Conditioning (PAC) units. * Maintain endpoint security compliance (CrowdStrike, BitLocker, Zscaler, Carbon Black, AV engine definitions, and OS security patch levels). **5. GxP System \& Compliance Support** * Grant admin access and perform security hardening on GxP-validated laboratory and manufacturing systems in accordance with compliance guidelines. * Coordinate GxP application troubleshooting with vendors and internal business stakeholders. * Perform and verify periodic data backups, archivals, restorations, and folder creations (e.g., Empower servers). * Install, configure, and troubleshoot specialized print infrastructure (Zebra, thermal, dot matrix, and Canon printers) within GxP environments. Requirements - ----------- **Experience:** 8 years of hands-on experience in IT deskside support, site IT administration, and infrastructure coordination. **Languages:** **Fluent in French (spoken and written)** is mandatory; strong working proficiency in English for global team coordination. **Technical Proficiency:** * Operating Systems: Windows 10/11, macOS, iOS, iPadOS. * Enterprise Security: BitLocker, CrowdStrike, Carbon Black, Zscaler, Symantec. * Systems \& Tools: ServiceNow (or similar ITSM), MDM tools, Active Directory, basic networking (TCP/IP, Wi-Fi, VOIP). * Infrastructure: UPS units, MDF/IDF rack patching, basic Data Center maintenance. **GxP Experience:** Prior exposure to GxP compliance, computer systems validation (CSV), or lab software (e.g., Empower) is highly advantageous. **Soft Skills:** Self-directed leader capable of managing multiple geographical sites, field force teams, vendor contracts, and senior business stakeholders. ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Blueprints for Success: Steering a Global Data & AI Architecture](https://www.wearedevelopers.com/videos/1577-blueprints-for-success-steering-a-global-data-ai-architecture) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)