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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Support Engineer - **Company:** Curriculum Associates, LLC - **Location:** United States - **Experience:** Expert - **Salary:** $69,250.0 - $118,250.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Microsoft Office, Office Suite, TCP/IP, Information Technology - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=788299468e20740d ## About the Role Do you have experience in macOS?, * Experience in IT Support Services, PC, Mac troubleshooting and problem resolution. * Windows, MacOS and iOS experience is preferred. * Have strong organizational skills, problem-solving skills, and are detail orientated. * Have strong experience using and supporting multiple collaboration products. * Have strong customer service skills with high concern for customer satisfaction. * Good written and verbal communications skills. * Knowledge of Helpdesk Applications. * Experience providing tiered support with in-depth knowledge of desktop/application troubleshooting. * MS Office 365 Productivity Suite, both past and current, with aptitude to pick up new application support quickly. * Basic understanding of networking concepts, including DNS, DHCP, and TCPIP and how it relates to the desktop environment. * Experience with desktop maintenance tools. * Experience with Active Directory user and group administration. * The ability to apply a clear and consistent troubleshooting methodology to support related issues. * Experience with system provisioning suites. * Enjoy working in a collaborative environment where priorities shift to meet the needs of the organization. Required Education and Experience: * 7+ years' experience in a relevant role preferred. * Relevant certifications are advantageous. ## Description The Senior IT Support Engineer delivers effective support to users, partners, and key stakeholders in a timely, professional, and customer-oriented demeanor. The Senior IT support Engineer will serve as the primary point for incoming support inquiries and ensure the reliability and operation of various end-user computing systems. This person will actively use our ticketing system to effectively manage support issues and communicate/document issues for escalation to support groups within Curriculum Associates. They will also provide technical guidance to the entire support team. The impact you'll have: * Provide technical assistance and day-to-day support for local and remote incoming inquiries related but not limited to computer systems, software, hardware, printers, and phones. * Walk through the problem-solving process with staff both local and remote and respond via email, ticketing system, and phone after leveraging diagnostic programs and other utilities to find resolutions to problems. * Help the team document processes and procedures, including troubleshooting steps, and write end-user instructional manuals, guides, and knowledge base articles to post and maintain on our service desk portal. * Participate and conduct technology workshops for our end users. * Ensure timely processing of on/off boarding staff (i.e., new hire/termination process). * Utilize existing Curriculum Associates policies and procedures and apply in support situations as required. * Assist with system patching and coordinate with the IT Infrastructure team on larger scale upgrades, deployments, and security initiatives. * Provide technology assistance and support guidance to the team. ## Related Videos - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) ## Related Articles - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)