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# 2nd Line IT Support Engineer

- **Company:** Henley Executive
- **Location:** London, UK (Remote available)
- **Salary:** £30,000.0 - £35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Microsoft Online Services, Cloud Computing, Computer Networks, Document Management Systems, Network Troubleshooting, Microsoft Office, Azure Active Directory, Microsoft InTune, Telco Cloud
- **Published:** September 3, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5868805957

## About the Role

* Experience in a second-line IT support role.
 * A good understanding of Microsoft cloud technologies, particularly Microsoft 365, Microsoft Entra ID (Azure AD) and Microsoft Intune.
 * A sound grasp of networking concepts and troubleshooting.
 * Strong customer service and communication skills.
 * Confidence dealing with customers remotely and face-to-face.
 * The ability to commute to Central London.
 * Please include your current location on your CV or application. Applications without a location may not be considered. If you are relocating, please state both your current location and your intended relocation area.

## Description

* Providing second-line technical support through a rapidly growing outsourced IT helpdesk.
 * Investigating and resolving incidents across Microsoft 365, Microsoft Entra ID (Azure AD) and Microsoft Intune.
 * Troubleshooting cloud, user, device and networking issues.
 * Communicating clearly with customers and delivering a professional face-to-face service when required.
 * Working collaboratively with colleagues to maintain consistent office and client support coverage.

Technologies:

 * Azure
 * Cloud
 * Support
 * Microsoft 365
 * Microsoft Intune
 * Office 365
 * Network, We are an established, independent provider of business technology solutions, supporting organisations with managed IT, cloud communications, managed print and document management services. We are now looking for a highly motivated 2nd Line Support Engineer to join our growing outsourced IT helpdesk and support a high-profile customer. This is an office-based role in Central London, with a salary of up to £35,000 depending on experience. We are ready to interview and keen to appoint as soon as possible.


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