> Markdown version of [/jobs/ext/2688102-it-support-technician-1st-line-onsite](https://www.wearedevelopers.com/jobs/ext/2688102-it-support-technician-1st-line-onsite). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - 1st Line Onsite - **Company:** Concero UK - **Location:** Hitchin, UK - **Experience:** Experienced - **Salary:** £25,000.0 - £29,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Microsoft Azure, Cloud Computing, Cyber Security, System Configuration, Domain Name System (DNS), Hyper-V, Issue Tracking Systems, Virtual Private Networks (VPN), Local Area Networks, Microsoft Office, Windows Servers, Network Protocols, Software Deployment, Backup and Restore, Wi-Fi Technology, Tablet Computers, Peripherals, Firewalls (Computer Science), Microsoft InTune, Computer Equipment, Information Technology, Laptops, Gsuite, Zendesk, Network Server, User Accounts, Vmware - **Published:** September 3, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5868805964 ## About the Role * We require a relevant Level 3 industry-specific qualification. * We require demonstrable working knowledge of InTune. * We require demonstrable experience with platforms such as Windows Server, Office 365, Google Workspace, Windows operating systems, Android, and iOS. * We require a minimum of two years of experience in a First Line IT support role. * We require strong analytical and problem-solving skills to diagnose and resolve technical issues. * We require proficiency in computer hardware setup, configuration, and troubleshooting. * We require knowledge of network protocols, VPNs, LANs, DNS, and firewalls. * We require excellent communication skills to support users effectively and in line with our values and ethos. * We require resilience, compassion, flexibility, and the ability to work independently and collaboratively. * We require a methodical and well-organised approach. * We require a full UK driving licence with no more than 3 penalty points and access to our own vehicle. * We require the right to work in the UK. * We require willingness to commute to the school site in Hitchin within one hour of SG4. * Experience working in an education setting would be desirable. * Experience working in an MSP would be desirable. * Familiarity with a structured, fast-paced, professional working environment would be desirable. ## Description * We provide technical support and troubleshooting for computer hardware, software, and network-related issues. * We install, configure, and maintain computer systems and peripherals. * We set up and manage user accounts and access permissions. * We monitor and analyse network performance, including VPN, LAN, DNS, and firewalls. * We collaborate with team members to resolve IT issues and implement solutions. * We document and track support tickets using our ticketing system, Freshdesk. * We assist with software installations and updates. * We conduct regular system maintenance tasks such as backups and updates. * We attend schools on a daily schedule and provide hands-on IT support and advice to our customers. * We support school hardware including PCs, laptops, tablets, Wi-Fi, servers, backup systems, and projectors or interactive displays. * We support software and cloud platforms including Azure, Office 365, Google Workspace, school MIS systems, Windows Server, Hyper-V, VMware, and other software. * We provide face-to-face support on issues such as cyber security and data protection. Technologies: * Android * Azure * Cloud * Hardware * Hyper-V * Support * LAN * Network * Office 365 * Security * VPN * VMware * Windows * iOS * Firewall ## Related Videos - [Bringing digital education to refugee and host communities in remote regions of Africa](https://www.wearedevelopers.com/videos/644-bringing-digital-education-to-refugee-and-host-communities-in-remote-regions-of-africa) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)