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# 2nd Line IT Support

- **Company:** Client First Solutions
- **Location:** Cheadle, UK
- **Salary:** £27,500.0 - £32,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Cloud Computing, Microsoft Office, Virtual Desktops, Remote Service Software, Microsoft SharePoint, Microsoft InTune
- **Published:** September 3, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5868805926

## About the Role

* Previous experience working in an MSP, IT support company or busy service desk environment.
 * Strong Level 1 support skills with experience handling Level 2 issues.
 * Good knowledge of Microsoft 365 and Windows environments.
 * Experience supporting Azure Virtual Desktop (AVD).
 * Strong troubleshooting and problem-solving skills.
 * Ability to manage multiple tasks and priorities.
 * Confident speaking to customers over the phone.
 * Good written communication skills.
 * Organised, reliable and able to take ownership of technical issues.
 * Willingness to participate in on-call support when required.

## Description

* Provide Level 1 and Level 2 technical support to our MSP customers.
 * Support users via phone, email, WhatsApp and remote support tools.
 * Troubleshoot Microsoft 365, Windows, email, user account, application and connectivity issues.
 * Support and troubleshoot Azure Virtual Desktop (AVD) environments.
 * Manage multiple tickets and customer requests at the same time.
 * Keep customers updated and maintain clear ticket notes.
 * Assist with user onboarding and offboarding.
 * Manage permissions, accounts and general Microsoft 365 administration.
 * Diagnose issues before escalating to senior engineers where required.
 * Support the wider IT team with customer projects, changes and recurring technical issues.
 * Provide on-call or out-of-hours support when required.

Technologies:

 * Azure
 * Support
 * Microsoft 365
 * Windows
 * Office 365
 * Cloud
 * Active Directory
 * Microsoft Intune
 * SharePoint


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