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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** gb Trinity Resource Solutions Ltd - **Location:** Slough, UK (Remote available) - **Experience:** Experienced - **Salary:** £40,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Business Software, Collaborative Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Local Area Networks, Networking Basics, Azure Active Directory, TCP/IP, Cisco WebEx, Wi-Fi Technology, Information Technology, Servicenow, User Accounts - **Published:** September 3, 2026 - **Apply:** https://www.totaljobs.com/job/technical-support-specialist/trinity-resource-solutions-ltd-job107927570 ## About the Role We're looking for an experienced IT support professional with 3-5 years' experience in IT support, service desk, desktop support or a similar user-facing role. * Experience providing high-touch IT support to senior executives or priority users, with a high level of discretion and confidentiality. * Strong knowledge of Microsoft Windows, macOS/iOS, Microsoft 365, Active Directory and Microsoft Entra ID. * Experience troubleshooting networks, VPN, Wi-Fi and connectivity issues, alongside user accounts, permissions and device deployment. * Excellent communication, organisation and problem-solving skills, with the ability to remain calm and professional under pressure. * Experience working with IT service management tools and third-party suppliers; multi-site, Group, financial services or investment experience would be advantageous. Technical Knowledge * Microsoft 365 administration and end-user support. * Windows and Apple device support, including onboarding and device management. * Networking fundamentals including TCP/IP, DNS, DHCP, VPN and Wi-Fi. * ITIL-aligned incident, request and escalation processes, alongside cybersecurity and data protection awareness. * Familiarity with audio-visual/meeting-room technology, endpoint management or security tooling would be beneficial., If you're an experienced IT Support Specialist who takes pride in delivering exceptional service and enjoys working in a high-trust, fast-paced environment, we'd love to hear from you. ## Description This is an excellent opportunity for an experienced IT support professional who enjoys providing a high-quality, hands-on service and is confident supporting senior executives and priority users in a fast-paced environment. You will provide day-to-day onsite and remote IT support across the organisation's UK operations, while also contributing to wider IT projects, service improvements and supplier management. The Role You will be responsible for delivering professional IT support across the organisation's London and Slough locations, with a particular focus on providing a high level of service to senior stakeholders. * Provide onsite and remote IT support, diagnosing and resolving hardware, software, Microsoft 365, mobile, printer and business application issues. * Deliver discreet, responsive support to senior executives, including meeting, travel and remote-working requirements. * Provide meeting-room and audio-visual support across Microsoft Teams, Zoom, Webex and other collaboration platforms. * Manage incidents and service requests through ServiceNow, while providing first-line troubleshooting across LAN, Wi-Fi, VPN and connectivity issues. * Work with wider IT teams, suppliers and service providers on projects, service improvements, procurement and technical issues. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)