> Markdown version of [/jobs/ext/2688238-second-line-desktop-support](https://www.wearedevelopers.com/jobs/ext/2688238-second-line-desktop-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Second Line Desktop Support - **Company:** Colossus Recruitment Ltd - **Location:** Knaphill, UK - **Experience:** Experienced - **Salary:** £28,000.0 - £34,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Backup Devices, Cloud Computing, Domain Name System (DNS), Virtual Private Networks (VPN), Local Area Networks, Windows Servers, Network Monitoring, Software Deployment, Computer Network Technologies, Software Troubleshooting, Firewalls (Computer Science), Microsoft InTune, Information Technology, Gsuite, User Accounts - **Published:** September 3, 2026 - **Apply:** https://jobsthamesvalley.co.uk/jobs/apply/ats-redirect/?id=2952125163-2 ## About the Role Level 4 IT qualification (or equivalent industry-recognised qualification) Demonstrable experience using Microsoft Intune Minimum of two years' experience in a Second Line IT support or field-based support role Strong experience supporting: Windows Server Microsoft 365 Google Workspace Windows operating systems Android devices iOS devices Strong troubleshooting and problem-solving skills Hardware installation, configuration and diagnostics experience Knowledge of networking technologies including VPNs, LANs, DNS and firewalls Excellent communication and customer service skills Ability to work independently and manage priorities effectively Methodical and organised approach to work ## Description Second Line Desktop Support - Onsite Role - Owner Driver Essential This is a fully site-based field role. You must be willing and able to travel to customer sites daily and be located within approximately one hour's commute of Woking. About the Role Are you an experienced IT Support professional who enjoys solving problems, working directly with users, and providing exceptional customer service? We are seeking a motivated and capable Second Line IT Field Technician to provide onsite technical support across a portfolio of sites within commuting distance of Woking. This is an excellent opportunity to join a growing and professional technology services organisation where you will play a key role in maintaining and improving IT services for end users. Working independently and as part of a wider technical team, you will troubleshoot issues, support infrastructure and end-user devices, and ensure customers receive a responsive and high-quality IT support experience. Key Responsibilities Provide onsite Second Line IT support for hardware, software and network-related issues Install, configure and maintain IT equipment, systems and peripherals Manage user accounts, permissions and access controls Support and monitor network infrastructure including VPNs, LANs, DNS and firewalls Assist with Microsoft 365, Intune and cloud-based technologies Record, manage and resolve incidents through the service desk system Carry out software deployments, upgrades and system updates Perform routine maintenance, backup and housekeeping activities Work collaboratively with colleagues to deliver technical projects and service improvements Deliver excellent customer service and maintain strong relationships with staff ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Hate organising your photos? Try it with 5 Terabytes](https://www.wearedevelopers.com/videos/79-hate-organising-your-photos-try-it-with-5-terabytes) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Passkeys: Truly Phishing-Resistant? Implementation and Pitfalls](https://www.wearedevelopers.com/videos/100156-passkeys-truly-phishing-resistant-implementation-and-pitfalls) - [Bringing digital education to refugee and host communities in remote regions of Africa](https://www.wearedevelopers.com/videos/644-bringing-digital-education-to-refugee-and-host-communities-in-remote-regions-of-africa) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)