> Markdown version of [/jobs/ext/2688399-senior-it-infrastructure-analyst-3rd-line-support-analyst-dorchester](https://www.wearedevelopers.com/jobs/ext/2688399-senior-it-infrastructure-analyst-3rd-line-support-analyst-dorchester). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Infrastructure Analyst / 3rd Line Support Analyst - Dorchester - **Company:** Arca Consulting Ltd - **Location:** UK - **Experience:** Expert - **Salary:** £40,000.0 - £52,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Backup Devices, Cloud Computing, Configuration Management, Domain Name System (DNS), File Transfer, File Transfer Protocol (FTP) SSL Extension, Desktop Environments, Hyper-V, Virtual Private Networks (VPN), Microsoft Office, Microsoft SQL Server, System Center Configuration Manager, Windows Servers, Networking Basics, Citrix Systems, Standard Sql, Software Deployment, File Transfer Protocol (FTP), Microsoft InTune, Information Technology, Vmware - **Published:** September 3, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5868805770 ## About the Role * Strong hands-on 3rd line infrastructure and technical support experience * Experience working within a sizeable corporate or enterprise IT environment * Strong experience with Microsoft Azure Local * Strong experience with Microsoft 365 * Strong experience with Windows Server and desktop environments * Strong experience with Microsoft Configuration Manager (MECM / ConfigMgr) * Strong experience with Microsoft Intune / Endpoint Management * Basic networking and infrastructure troubleshooting skills * Experience with SQL Server, Citrix, DNS, Always On VPN, Managed File Transfer (MFT), FTPS/SFTP and enterprise backup solutions would be beneficial * Strong problem-solving skills with a methodical approach to troubleshooting * Good communication skills * Ability to take ownership of issues from initial investigation through to resolution ## Description * Provide hands-on 3rd line infrastructure and technical support, working closely with the Service Desk and wider IT teams * Act as a technical escalation point for complex infrastructure issues and troubleshoot problems through to resolution * Take a technical lead during P1/P2 major incidents, coordinating activity across relevant resolver teams * Support and maintain a hybrid Microsoft infrastructure environment, covering both cloud and on-premises technologies * Work extensively with Microsoft Azure, Entra ID, Active Directory and Microsoft 365 * Manage and support the end-user computing environment using Microsoft Configuration Manager (MECM/ConfigMgr) and Intune * Support Windows Server and desktop environments, including patching, upgrades, certificates and platform optimisation * Work with virtualisation technologies including VMware and Hyper-V * Support software deployment, provisioning and policy compliance through ConfigMgr and Intune * Investigate recurring issues, carry out root cause analysis and implement preventative solutions * Contribute to infrastructure projects, technical changes and service improvements from planning through to implementation and testing * Maintain technical documentation and help establish infrastructure standards and best practice * Participate in a 24/7 on-call rota for business-critical services Technologies: * Active Directory * Azure * Citrix * Cloud * Hyper-V * Support * Microsoft 365 * Microsoft Intune * SQL * VPN * VMware * Windows * Office 365 More: We are a leading e-commerce company offering an initial 10 to 12 month fixed-term contract with the potential to become permanent. We work in a hybrid model with 2 days per week onsite and provide a genuinely hands-on infrastructure and 3rd line role within a well-established and recognisable business. You will join our infrastructure team and gain exposure to a broad Microsoft, cloud and on-premises technology environment, with the opportunity to make a real impact through infrastructure improvements and automation. ## Related Videos - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [How building an industry DBMS differs from building a research one](https://www.wearedevelopers.com/videos/768-how-building-an-industry-dbms-differs-from-building-a-research-one) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Analytics in the Age of Agentic AI: A tour of ClickHouse and Langfuse](https://www.wearedevelopers.com/videos/100240-analytics-in-the-age-of-agentic-ai-a-tour-of-clickhouse-and-langfuse) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)