> Markdown version of [/jobs/ext/2688556-senior-it-infrastructure-analyst-3rd-line-support-analyst](https://www.wearedevelopers.com/jobs/ext/2688556-senior-it-infrastructure-analyst-3rd-line-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Infrastructure Analyst / 3rd Line Support Analyst - **Company:** Arca Consulting Ltd - **Location:** Bristol, UK - **Experience:** Expert - **Salary:** £45,000.0 - £52,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Backup Devices, Cloud Computing, Configuration Management, Domain Name System (DNS), File Transfer, File Transfer Protocol (FTP) SSL Extension, Desktop Environments, Hyper-V, Virtual Private Networks (VPN), Microsoft Office, Microsoft SQL Server, System Center Configuration Manager, Windows Servers, Citrix Systems, Standard Sql, Software Deployment, File Transfer Protocol (FTP), Microsoft InTune, Information Technology, Vmware - **Published:** September 3, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5868805783 ## About the Role * Strong experience at 3rd line level in a sizeable corporate or enterprise IT environment * Strong experience with Microsoft Azure Local * Strong experience with Microsoft 365 * Strong experience with Windows Server and desktop environments * Strong experience with Microsoft Configuration Manager (MECM / ConfigMgr) * Strong experience with Microsoft Intune / Endpoint Management * Strong experience with basic networking and infrastructure troubleshooting * Experience with SQL Server, Citrix, DNS, Always On VPN, Managed File Transfer (MFT), FTPS/SFTP and enterprise backup solutions is beneficial * Strong problem-solving skills with a methodical approach to troubleshooting * Good communication skills * Ability to take ownership of issues from initial investigation through to resolution ## Description * Provide hands-on 3rd line infrastructure and technical support, working closely with the Service Desk and wider IT teams * Act as a technical escalation point for complex infrastructure issues and troubleshoot problems through to resolution * Take a technical lead during P1/P2 major incidents, coordinating activity across relevant resolver teams * Support and maintain a hybrid Microsoft infrastructure environment, covering both cloud and on-premises technologies * Work extensively with Microsoft Azure, Entra ID, Active Directory and Microsoft 365 * Manage and support the end-user computing environment using Microsoft Configuration Manager (MECM/ConfigMgr) and Intune * Support Windows Server and desktop environments, including patching, upgrades, certificates and platform optimisation * Work with virtualisation technologies including VMware and Hyper-V * Support software deployment, provisioning and policy compliance through ConfigMgr and Intune * Investigate recurring issues, carry out root cause analysis and implement preventative solutions * Contribute to infrastructure projects, technical changes and service improvements from planning through to implementation and testing * Maintain technical documentation and help establish infrastructure standards and best practice * Participate in a 24/7 on-call rota for business-critical services Technologies: * Active Directory * Azure * Citrix * Cloud * Hyper-V * Support * Microsoft 365 * Microsoft Intune * SQL * VPN * VMware * Windows * Office 365, We are a leading e-commerce company offering an initial 10 to 12 month fixed-term contract with the potential to become permanent. This is a hybrid role with 2 days per week onsite, giving you the opportunity to join a well-established and recognisable business. You will be part of our infrastructure team in a genuinely hands-on role with exposure to a broad Microsoft, cloud and on-premises technology environment, and the opportunity to make a real impact through infrastructure improvements and automation. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [How building an industry DBMS differs from building a research one](https://www.wearedevelopers.com/videos/768-how-building-an-industry-dbms-differs-from-building-a-research-one) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Analytics in the Age of Agentic AI: A tour of ClickHouse and Langfuse](https://www.wearedevelopers.com/videos/100240-analytics-in-the-age-of-agentic-ai-a-tour-of-clickhouse-and-langfuse) - [Azure-Well Architected Framework - designing mission critical workloads in practice](https://www.wearedevelopers.com/videos/1529-azure-well-architected-framework-designing-mission-critical-workloads-in-practice) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)