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# Junior IT Support Engineer

- **Company:** Fresh Food Manufacturing
- **Location:** Worcester, UK
- **Experience:** Starter
- **Salary:** £22,000.0 - £26,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cyber Security, Networking Basics, Connectivity Problems, Information Technology
- **Published:** September 3, 2026
- **Apply:** https://itjobpro.co.uk/job/junior-it-support-engineer

## About the Role

Are you an enthusiastic IT professional with exceptional communication skills looking for your next step in tech support?, * You will be interacting directly with staff across the entire business-from the shop floor to management-so clear, confident, and articulate communication is essential.

 * A positive, approachable personality with a strong desire to solve problems and help colleagues.

 * A solid understanding of Windows, Microsoft 365, basic networking, and hardware configuration, backed by a genuine eagerness to learn and develop.

 * Strong problem-solving abilities, excellent organisation, and the ability to work independently while knowing when to seek guidance.

 * Desirable Extras. Previous experience on an IT helpdesk/service desk or certifications such as CompTIA A+ or Microsoft equivalents.

## Description

On behalf of our client, a leading Fresh Food Manufacturing business based in Worcestershire, we are seeking an outgoing and proactive Junior IT Support Engineer to join their dynamic on-site team.

This is an outstanding opportunity for a customer-focused IT professional to gain hands-on experience across both 1st and 2nd line support, working closely alongside the IT Infrastructure Manager in a fast-paced environment.

The Role

As the primary point of contact for day-to-day technical support across the business, you will play a crucial role in keeping both office and operational manufacturing teams running smoothly.

 * 1st & 2nd Line User Support: Handling everyday technical queries across the whole company-from resolving printer glitches and network connectivity issues to troubleshooting Microsoft 365 and hardware problems.

 * User Onboarding & Setup: Setting up and configuring laptops, PCs, mobile devices, and IT equipment, as well as creating user accounts, managing access, and handling password resets for new starters.

 * Systems & Equipment Maintenance: Assisting with software updates, system patching, IT security tasks, and maintaining accurate IT asset records.

 * Infrastructure & Project Support: Escalating complex technical issues where necessary and assisting the IT Infrastructure Manager with broader IT maintenance, documentation, and key projects.


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