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# IT Support Engineer

- **Company:** Solus Accident Repair Centres
- **Location:** Bishop's Stortford, UK
- **Salary:** £26,000.0 - £32,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Cloud Computing, System Configuration, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Microsoft InTune, User Administration
- **Published:** September 3, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5868767182

## About the Role

* Experience supporting users in a service desk or 1st line IT support environment
 * Strong troubleshooting skills across hardware, software, and networking issues
 * Familiarity with Microsoft 365, Azure, Intune, and ticketing systems such as HaloITSM
 * Ability to triage, prioritise, and resolve incidents and service requests efficiently
 * Experience with onboarding and offboarding activities, including hardware setup and account provisioning
 * Good communication skills with the ability to guide users and create clear documentation
 * A collaborative approach and willingness to share knowledge and improve processes

## Description

* Handle incoming calls and tickets on a day-to-day basis
 * Support 2,500+ users across 40+ sites as the first point of contact for colleagues and external clients using our in-house system, Evolve
 * Troubleshoot and resolve or escalate incidents and service requests where needed
 * Log, categorise, and prioritise tickets within HaloITSM
 * Support onboarding and offboarding by building and configuring hardware, setting up accounts, and coordinating deliveries
 * Guide users through fixes, create documentation, and help improve our technology and processes
 * Monitor systems and respond to alerts in collaboration with the wider IT team
 * Contribute ideas to improve the service desk and share knowledge across the team

Technologies:

 * Azure
 * Hardware
 * Support
 * Microsoft 365
 * Office 365
 * Cloud
 * Network


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