> Markdown version of [/jobs/ext/268875-apple-support-engineer](https://www.wearedevelopers.com/jobs/ext/268875-apple-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Apple Support Engineer - **Company:** Leidos, Inc. - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $92,300.0 - $166,850.0 - **Contract:** Permanent contract - **Skills:** Apple IOS, Apple Mac Systems, Issue Tracking Systems, Information Technology, Laptops - **Published:** May 21, 2026 - **Apply:** https://www.clearancejobs.com/jobs/8927285/apple-support-engineer ## About the Role * This position is restricted to U.S. citizens only. Applicants must not hold dual citizenship with any other country to be eligible for work under this contract. * Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science, Engineering). In lieu of degree, additional experience may be required. * Ability to obtain and maintain SEC Public Trust. * 8+ years of experience providing desk-side support specializing in Apple hardware and macOS environments. * Experience resolving advanced end-user issues involving Apple and iOS systems in an enterprise support environment. * Experience interfacing directly with senior government or executive-level users and managing service requests to closure. * Apple hardware support (Mac desktops/laptops, iPhone, iPad) * macOS and iOS troubleshooting and support * IT service management/ticketing systems * Incident, request, and escalation management * Desk-side support operations and customer-facing technical communication PREFERRED QUALIFICATIONS * Experience supporting a federal agency or other highly regulated enterprise IT environment. * Hands-on experience with enterprise Apple device management platforms. * Familiarity with service management best practices and SLA-driven support models. * Apple support certification (e.g., Apple Device Support or Apple Certified Support Professional). * Experience supporting VIP users and coordinating with cross-functional teams during high-priority incidents. * Apple Device Support or ACSP, enterprise endpoint management certification, service management certification. ## Description The Apple Support Engineer provides advanced desk-side support for SEC personnel using Apple hardware, macOS, and iOS devices under the SEC ISS contract. This role resolves complex Tier 2/3 incidents and service requests, restores user productivity, and maintains accurate records in the SEC IT service management system. The engineer interfaces daily with senior government personnel and delivers high-quality in-person support aligned to SEC customer service expectations. This position directly supports service-level performance, reliable endpoint operations, and continuous improvement of end-user support delivery., Apple Endpoint Support * Provide desk-side support for end users utilizing Apple hardware and macOS/iOS operating systems. * Troubleshoot and resolve advanced Apple and iOS technical issues, including hardware, OS, and application problems. * Support Apple device provisioning, configuration, patching, and lifecycle activities in accordance with SEC operational standards. * Deliver hands-on assistance for connectivity, peripherals, mobile access, and user productivity issues. Incident and Service Request Management * Manage incidents and service requests in the SEC IT service management system, including triage, prioritization, status updates, and closure. * Ensure tickets are documented clearly and completely to support accountability, audit readiness, and knowledge sharing. * Escalate unresolved issues to appropriate technical teams or vendors and track through final resolution. * Resolve issues within established service levels and minimize disruption to SEC business operations. Senior Stakeholder and Customer Support * Interface daily with senior government personnel and provide professional, responsive technical support. * Communicate issue status, impacts, and resolution timelines clearly to users and stakeholders. * Support onboarding, relocation, and offboarding activities for Apple users and associated endpoint access. * Deliver customer-focused support that improves satisfaction and confidence in IT services. Operational Process and Continuous Improvement * Follow and support updates to SOPs for support workflows, escalation paths, and service delivery. * Contribute to service desk reporting inputs, including ticket volume, resolution trends, and SLA-related performance data. * Assist with Apple/macOS/iOS baseline and patch compliance activities aligned with endpoint management requirements. * Identify recurring issues and recommend preventive fixes, standard solutions, and knowledge article updates. ## Related Videos - [SwiftUI In Production](https://www.wearedevelopers.com/videos/134-swiftui-in-production) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)