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# Technical Support Engineer

- **Company:** TEAM Inc.
- **Location:** Reading, UK
- **Salary:** £29,872.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Control Panels, Data Centers, RAID, Domain Name System (DNS), Hard Disk Drives, Issue Tracking Systems, Network Troubleshooting, Microsoft SQL Server, Networking Cables, Software Configuration Management, Network Routers, Computer Network Operations, Network Server
- **Published:** September 3, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5867567679

## About the Role

* Data Centre Experience
 * Clear written and verbal skills
 * Help desk or technical support
 * Ability to learn and retain
 * Cabling and Network wiring
 * Excellent communicator
 * Understanding of DNS
 * Co-ordinates and prioritises work

Key Competencies:

 * Analytical skills to troubleshoot
 * Self-motivation
 * Team working
 * Prioritise tasks
 * Attention to detail
 * Excellent time management
 * Provide excellent customer service
 * Commendable communication

Technical Competencies:

 * Hardware troubleshooting methodologies
 * Network troubleshooting
 * RAID knowledge/setup
 * UNIX/Linux/ Windows concepts and use

## Description

We are looking for a motivated, pro-active, and enthusiastic individual to strengthen our Network Operations Centre team in Reading, UK. As a Technical Support Advisor, you will be leading all customer and service provider interactions, via phone, email, and internal query system (ticket system), and face-to-face. You will be responsible for escalating tickets to supervisors, management, and the network team when required.

You will be actioning any fixing or maintenance of network cabling, performing racking/de-racking of servers, fulfilling rebooting of servers and network devices, attaching KVMS (Keyboard, video, mouse) to servers, accompanying vendors/customers to the appropriate data floor and providing direct assistance.

You will act as the middle person to exchange communications between our customers and the Network Team, thus facilitating information gathering for troubleshooting to resolve network-related issues., * Interact with customers via email, phone, ticket system, and face-to-face

 * Work with 3rd party service providers to process and analyse customer issues to resolution.
 * Hardware installation (Racking/Cabling/Memory/Hard Drives/Raid Cards)
 * Software Configuration (Operating System Installation, updates, Control Panels, SQL Server)
 * Manual Handling of Hardware (Servers, routers, switches, etc.)


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