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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Manager, Solution Architect, ServiceNow - **Company:** Deloitte - **Location:** London, UK - **Experience:** Expert - **Salary:** £95,000.0 - £130,000.0 - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Agile Methodology, Configuration Management Databases, Configuration Management, Simple Object Access Protocol (SOAP), Systems Integration, SOAPAPI, Core Api, Enterprise Integration, Restful APIs, Servicenow - **Published:** September 3, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5868805615 ## About the Role * Substantial experience designing and delivering enterprise ServiceNow solutions, including proven experience in technical or solution architecture leadership roles. * Deep knowledge of the ServiceNow platform and relevant product areas, with the ability to shape solutions across multiple workflows and modules. * Strong technical expertise in JavaScript, platform APIs, REST/SOAP web services, integration patterns, data modelling and enterprise integration technologies. * Experience designing CMDB, configuration management and service-management solutions, supported by a sound understanding of ITIL and ITSM principles. * Proven ability to contribute to architecture roadmaps and governance, make evidence-based technical decisions and assure secure, scalable, maintainable and upgrade-safe solutions. * Track record of leading architecture and design reviews, influencing senior stakeholders and aligning multidisciplinary teams around agreed technical outcomes. * Strong consulting, communication and analytical skills, with the ability to explain complex technical choices to business and technology audiences. * Experience managing and coaching architects, developers and administrators within Agile, product-centric or modern engineering environments. * Experience in private-sector industries and operating environments, including regulated or customer-facing organisations. * ServiceNow architecture or implementation certifications, such as Certified ServiceNow Implementation Certified Technology Architect or Master Architect, or equivalent, are desirable. * ITIL or relevant programme-management certification is desirable. * Experience in operating-model transformation, business change, service transition or managed services is desirable. * Experience developing propositions, thought leadership, bids, commercial estimates or go-to-market activity is desirable. ## Description * Lead the technical architecture of complex ServiceNow programmes or major workstreams, translating business outcomes and non-functional requirements into coherent solution designs. * Support clients to shape platform roadmaps, architectural principles and key technical decisions aligned with enterprise strategy, security and technology standards. * Design scalable, resilient and upgrade-safe solutions across ServiceNow workflows, data models, CMDB, integrations and the wider technology landscape. * Apply and improve architecture governance, design standards, quality gates and technical acceptance criteria across Deloitte, client and third-party delivery teams. * Evaluate solution options and technical trade-offs, balancing business value, user experience, performance, scalability, maintainability, cost and risk. * Provide hands-on technical leadership through architecture and design reviews, development guidance, code assurance and resolution of complex delivery issues. * Build trusted relationships with business and technology stakeholders, clearly explaining technical options, implications, decisions and expected transformation value. * Manage and coach architects and engineers, promoting consistent delivery standards, knowledge sharing and effective use of reusable assets. * Support client propositions, bids, estimations and account development by contributing technical insight and relevant private-sector experience. Technologies: * Architect * CMDB * Support * ITIL * ITSM * JavaScript * REST * SOAP * Security * ServiceNow * Web * Network ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [We adopted DevOps and are Cloud-native, Now What?](https://www.wearedevelopers.com/videos/485-we-adopted-devops-and-are-cloud-native-now-what) - [Insights from building the Canva Developers Platform to empower 185 million designers](https://www.wearedevelopers.com/videos/942-insights-from-building-the-canva-developers-platform-to-empower-185-million-designers) - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [Next Level Enterprise Architecture: Modular, Flexible, Scalable, Multichannel and AI-Ready?](https://www.wearedevelopers.com/videos/1017-next-level-enterprise-architecture-modular-flexible-scalable-multichannel-and-ai-ready) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Should Tech Managers Be Developers First? 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