> Markdown version of [/jobs/ext/2688849-3rd-line-support-engineer](https://www.wearedevelopers.com/jobs/ext/2688849-3rd-line-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 3rd Line Support Engineer - **Company:** IMT Resourcing Solutions - **Location:** London, UK - **Salary:** £45,000.0 - £55,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Backup Devices, Cloud Computing, Cyber Security, Disaster Recovery, Microsoft Office, Windows Servers, Virtualization Technology, Cloud Platform System, Software Troubleshooting, Server Operating Systems & Platforms - **Published:** September 3, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5868767103 ## About the Role * Previous experience in a 3rd Line Engineer, Senior Infrastructure Engineer, or similar position * Experience leading or mentoring technical engineers within a service desk or MSP environment * Strong technical knowledge across Microsoft 365, Azure, Windows Server, networking, and virtualisation technologies * Experience supporting complex infrastructure and cloud environments * Strong troubleshooting and problem-solving capabilities * Excellent communication and stakeholder management skills ## Description * Act as the primary escalation point for complex 3rd line technical issues * Lead and support the 3rd line engineering team across daily operations and technical delivery * Troubleshoot and resolve advanced infrastructure, cloud, networking, and security incidents * Support and maintain Microsoft 365, Azure, virtualisation, backup, and server environments * Assist with project delivery, system upgrades, migrations, and infrastructure improvements * Work closely with 1st and 2nd line teams to provide technical guidance and escalation support * Monitor service performance and contribute to continual service improvement initiatives * Create and maintain technical documentation and best practice processes Technologies: * Azure * Cloud * Support * Microsoft 365 * Security * Windows * Office 365, We are a growing Managed Service Provider based in London, offering hybrid working, training and certifications, career progression, a collaborative culture, and exposure to enterprise technologies. We are looking to hire a 3rd Line Engineer / Team Lead to support and develop our expanding technical support function. This is a fast-paced MSP environment where you will work across Microsoft 365, cloud platforms, infrastructure, cyber security, networking, and disaster recovery solutions, combining hands-on technical work with team leadership responsibilities. You will have the opportunity to lead and develop a growing 3rd line support function, support a broad range of modern IT environments, and build your career within a growing technical team. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Hate organising your photos? Try it with 5 Terabytes](https://www.wearedevelopers.com/videos/79-hate-organising-your-photos-try-it-with-5-terabytes) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)