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# IT Help Desk Analyst - Pacific

- **Company:** American CyberSystems
- **Location:** Scottsdale, AZ, United States
- **Experience:** Starter
- **Salary:** $60,320.0 - $64,480.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Monitoring of Systems, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Remote Access Technology, TeamViewer, Laptops, Zendesk, Google Meet, Servicenow, User Accounts
- **Published:** September 3, 2026
- **Apply:** https://public-rest34.bullhornstaffing.com/rest-services/2WXP1S/query/JobBoardPost?where=id=1014229&fields=id,title,publishedCategory(id,name),address(city,state),employmentType,dateLastPublished,publicDescription,isOpen,isPublic,isDeleted

## About the Role

* High School Diploma or relative experience in similar role
 * 1-3 years of experience in a technical support or help desk role
 * Solid understanding of desktop operating systems (Windows 10/11, macOS), Microsoft 365, and basic networking
 * Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., TeamViewer, RDP)
 * Excellent troubleshooting, analytical, and communication skills
 * Ability to prioritize and manage multiple tasks in a fast-paced environment
 * Strong customer service orientation and a proactive approach to solving problems

## Description

We are looking for a dedicated Help Desk Analyst I to join our team. This is a Contract-to-permanent position designed for individuals with a passion for technology and a strong commitment to providing exceptional technical support. In this role, you will assist users with resolving common IT issues while contributing to a collaborative and dynamic work environment., * Provide first- and second-level technical support to users via phone, email, chat, and in-person

 * Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems
 * Configure and install workstations, laptops, printers, mobile devices, and other IT equipment
 * Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems
 * Document all incidents, requests, and solutions in the ticketing system (e.g., ServiceNow, Jira, Zendesk)
 * Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices
 * Monitor system performance and escalate issues as needed to senior IT staff or vendors
 * Maintain inventory of IT assets and track hardware/software assignments
 * Support video conferencing tools (e.g., Zoom, Microsoft Teams, Google Meet) and AV equipment
 * Contribute to knowledge base articles and technical documentation


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