> Markdown version of [/jobs/ext/2689462-resi-support-technician-1](https://www.wearedevelopers.com/jobs/ext/2689462-resi-support-technician-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Resi Support Technician 1 - **Company:** Pushpay, Inc. - **Location:** Allen, TX, United States - **Salary:** $48,277.0 - **Contract:** Permanent contract - **Skills:** Software Applications, Bug Tracking Systems, Software Bug Management, Software Debugging, Issue Tracking Systems, Instant Messaging Technology, Mobile Application Software, LiveChat, Computer Equipment, Bug Reporting, Hardware Infrastructure - **Published:** September 3, 2026 - **Apply:** https://www.careerbuilder.com/job-details/support-technician-1-resi-allen-tx--c580740a-149e-4c5a-a77d-d20d20a126fb ## About the Role * 1 year support experience with an online customer facing service product * 1 year experience with professional audio and video equipment, and AV production system design * Working knowledge of IT, networking, computer hardware and software concepts as they relate specifically to streaming and AV production infrastructure. * Ability to work in dynamic and constantly evolving environments. * Must possess excellent interpersonal skills with the ability to effectively de-escalate challenging customer interactions while maintaining a calm and professional demeanor. + Ability to work a flexible schedule including weekends, evenings, and holidays. + Bilingual / Spanish Fluency preferred to support our international customers. Work Environment & Physical Demands: Prolonged periods of sitting at a desk and working on a computer will be required. This role consistently operates standard office equipment such as computers and phones. This is largely a sedentary role but may occasionally require lifting up to 50 pounds, walking, bending, or standing as necessary. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned., Audiovisual, Billing, Broadcasting, Bug Tracking/Defect Management, Communication Skills, Compensation Management, Compensation and Benefits, Computer Hardware, Computer Software, Cross-Functional, Customer Escalations, Customer Relations, Customer Support/Service, Debugging Skills, Dental Insurance, Diversity, Documentation, Entertainment and Media, Identify Issues, Incident Management, Interpersonal Skills, Leadership, Lift/Move 50 Pounds, Mobile Applications, Multilingual, Network System Hardware, Office Equipment, Onboarding, Online Chat, Online Customer Support, Physical Demands, Preferred Provider Organization (PPO), Problem Solving Skills, Product Development, Production Systems, Sales, Spanish Language, Systems Administration/Management, Systems Hardware, Technical Support, Testing, Time Management ## Description * Deliver prompt and effective support to customers through established support channels (ticketing system, live chat, phone, email), addressing their needs and resolving technical issues both reactively and proactively. + Must maintain clear and accurate communication to ensure their streaming concerns are thoroughly addressed. * Follow existing processes for new customer onboarding, daily support procedures, and long-term customer success. * Complete general product training as defined by published documentation * Provide frontline support and incident triage. * Provide timely responses and resolutions to customers via email and phone, frequently communicating with customers about their Resi needs and technical tickets or troubleshooting. + Must be able to exchange accurate information. * Collaborate with cross-functional teams in product development, hardware, billing, sales, and other departments to resolve known, and prevent future, issues (proactive). + Write detailed bug reports for customer reported bugs. * Dedication to continuous learning within the streaming and AV space in order to maintain a high level of support quality. * Proactively identify patterns in support issues and escalate trends to Support Leadership for further investigation and resolution. ## Related Videos - [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Using AI Without Losing Your Skills](https://www.wearedevelopers.com/videos/2045-using-ai-without-losing-your-skills) - [What I learned as a developer from accidents in space](https://www.wearedevelopers.com/videos/642-what-i-learned-as-a-developer-from-accidents-in-space) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) ## Related Articles - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)