> Markdown version of [/jobs/ext/2689517-content-support-engineer](https://www.wearedevelopers.com/jobs/ext/2689517-content-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Content Support Engineer - **Company:** Apple Inc. - **Location:** Cupertino, CA, United States - **Experience:** Expert - **Salary:** $175,500.0 - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Big Data, Persistent Data Structure, Software Debugging, Distributed Systems, Hadoop Distributed File System, Python (Programming Language), Standard Sql, Data Streaming, Datadog, Scripting, Grafana, Apache Spark, Git, Bug Reporting, Information Technology, Low Latency, Apache Flink, Deployment Automation, Cassandra, Sentry, Apache Kafka, Oracle Golden Gate, Splunk, Software Version Control - **Published:** September 3, 2026 - **Apply:** https://www.themuse.com/jobs/apple/sr-content-support-engineer-ase ## About the Role Experience implementing and administering observability tools: Splunk, Grafana/Mosaic, Sentry, and tracing systems Familiarity with HDFS and batch-to-streaming data migration patterns Knowledge of Oracle Golden Gate (OGG) Experience with CI/CD pipelines and deployment strategies across multiple environments Minimum Qualifications 5+ years of experience in debugging technical issues, with at least 2+ years in distributed systems or streaming data platforms Proficient in SQL and experience with modern streaming and big-data ecosystems (Apache Flink, Kafka, Cassandra, Spark) Excellent scripting knowledge with Python or Java Experience debugging streaming pipelines: latency analysis, lag monitoring, state management, and checkpoint/savepoint recovery in Flink Proficiency with Kafka including topics, partitioning, consumer groups, and offset management Cassandra expertise: data persistence patterns, replication strategies, and troubleshooting consistency issues Proven ability to self-start, learn, plan, prioritize, and deliver to deadlines Excellent interpersonal skills, especially the ability to filter and distill meaningful information to the right audience Self-starter with a strong sense of personal responsibility Understands priorities and doesn't compromise quality Excellent verbal and written communication skills Git repository and version control expertise Minimum BS in Computer Science, Engineering, or related field/equivalent experience. ## Description We are seeking a Content Support Engineer with a passion for music, books, and podcasts. An ideal candidate will demonstrate a commitment to enhancing customer experience and the quality of content and service that is synonymous with Apple. You will excel beyond industry norms by showcasing creativity in problem-solving, adaptability to new technical areas, and a dynamic thinking approach. We foster innovation and embrace new technology to enhance Apple's hardware performance and user experience. Apple's exceptional integration of hardware, software, and services enables engineers to collaborate on a unified vision. This vision consistently emphasizes strengthening Apple's privacy policy, a core value of the company. Join us and contribute to the development of the next remarkable Apple product! You will join an integral support and operations team within the Apple Services Engineering (ASE) organization, collaborating closely with our engineering teams to support various projects and features across the ASE ecosystem. Additionally, you will work cross-functionally with our internal business and operations teams in testing, monitoring, and providing support for these projects and features. Utilizing both technical and interpersonal skills will be crucial for your success in this role., Serve as the primary point of contact for all technical groups and customers to address support issues and requests Conduct technical analysis of incidents, perform root cause investigation and review with Engineering teams Report, monitor, and troubleshoot the pipeline, and implement necessary workarounds Debug and resolve complex issues across distributed and streaming data platforms, including latency spikes, consumer lag, and state/checkpoint failures Monitor and troubleshoot Kafka topics, partitions, consumer groups, and offset management to maintain healthy data flow Investigate and resolve Cassandra issues related to data persistence, replication, and consistency Collaborate with Engineering teams and SREs to develop, implement, and improve Incident Management and Problem Management processes Work with Project Managers and Operations on new projects and developer communications Analyze workflows, file detailed bug reports, and follow through until issues are resolved Write and maintain scripts (Python/Java) to automate diagnostics, monitoring, and remediation tasks Build and maintain observability tooling (dashboards, alerts, tracing) to proactively catch issues before they impact production ## Related Videos - [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture) - [From Doubt to Confidence: How Sentry Uses Verdaccio to Bulletproof SDK Releases](https://www.wearedevelopers.com/videos/739-from-doubt-to-confidence-how-sentry-uses-verdaccio-to-bulletproof-sdk-releases) - [How a Small Team Shrank a Microsoft Monorepo by 94%](https://www.wearedevelopers.com/videos/1236-how-a-small-team-shrank-a-microsoft-monorepo-by-94) - [Alibaba Big Data and Machine Learning Technology](https://www.wearedevelopers.com/videos/37-alibaba-big-data-and-machine-learning-technology) - [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark) - [Why and when should we consider Stream Processing frameworks in our solutions](https://www.wearedevelopers.com/videos/1085-why-and-when-should-we-consider-stream-processing-frameworks-in-our-solutions) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Top Big Data Technologies That You Need to Know](https://www.wearedevelopers.com/magazine/108-top-big-data-technologies-that-you-need-to-know) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Dev Digest 139 - Soft and hard queries](https://www.wearedevelopers.com/magazine/487-dev-digest-139-soft-and-hard-queries) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)