> Markdown version of [/jobs/ext/2689549-oconus-tier-3-support-lead-location-is-camp-humphreys-korea](https://www.wearedevelopers.com/jobs/ext/2689549-oconus-tier-3-support-lead-location-is-camp-humphreys-korea). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# OCONUS Tier 3 Support Lead (location is Camp Humphreys, Korea)

- **Company:** Empower AI Inc.
- **Location:** United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Cisco Unified Communications Manager, Digital Electronics, Disaster Recovery, Information Technology Operations, Intrusion Detection and Prevention, Network Troubleshooting, Network Diagrams, Network Monitoring, Network Service, Network Routers, System Availability, C4i, SC Clearance, Information Technology, Cisco
- **Published:** September 3, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9137815/oconus-tier-3-support-lead-location-is-camp-humphreys-korea

## About the Role

* Demonstrated capability as a Tier 3 support lead responsible for O&M of a WAN infrastructure.
 * Experience with Cisco Digital Network Architecture (NDA), Cisco Call Manager (CCM), and Cisco Unified Communications Manager (CUCM).
 * Experience managing/maintaining routers, switches, and cryptographic equipment.
 * Shall possess:
1) Ten (10) or more years in the field or related area
2) Education: BA/BS in information technology or related discipline
3) Certifications: CCNA, ITIL V3, Network+
4) SECRET Clearance, * Experience in Department of Defense (DoD) network environments.

 * Familiarity with DISA or Army network standards and compliance protocols.
 * Experience with enterprise-grade network monitoring and management tools.
 * ITIL Foundation or higher certification.
 * Leadership experience managing teams across multiple IT domains

## Description

* Responsible for testing, installing, and maintaining C4I operations and maintenance (O&M) systems to include Cisco Digital Network Architecture (NDA), Cisco Call Manager (CCM), and Cisco Unified Communications Manager (CUCM).
 * Responsble for leading a team of network engineers.
 * Responsible for providing expert Tier-3 desktop, server and network troubleshooting service, security incident response, and infrastructure advanced technical support.
 * Responsible for documenting service delivery procedures in a Tier 3 Support Standard Operation Procedure (SOP).
 * Ensure high availability and reliability of critical network services and implement contingency and disaster recovery strategies as needed.
 * Collaborate with system administrators, cybersecurity personnel, and unified communications teams to support cross-functional IT operations.
 * Develop and maintain documentation, configuration baselines, network diagrams, and security compliance reports.
 * Supervise and mentor junior network engineers and provide hands-on technical leadership.
 * Monitor and respond to network performance, intrusion detection, and system health alerts.


## Related Videos

- [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right)
- [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers)
- [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy)

## Related Articles

- [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023)
- [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing)
- [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j)
- [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026)