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# Production Support Operations Analyst

- **Company:** BCforward
- **Location:** Plano, TX, United States
- **Experience:** Experienced
- **Salary:** $52,000.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Business Software, Monitoring of Systems, Scrum Methodology
- **Published:** September 3, 2026
- **Apply:** https://www.dice.com/job-detail/c01e87eb-7c1c-4544-a4e9-d1adda9f6d12

## About the Role

We are seeking a Production Support Operations Analyst to join our dynamic team. The ideal candidate will have strong experience in 24/5 support operations, performance metrics and reporting, and technical incident resolution and a proven ability to stabilize services, improve operational performance, and mitigate risk across business applications., * Experience in 24/7 operations support, incident management, and service delivery.

 * Proficiency in producing performance metrics, dashboards, and reporting.
 * Skill in technical problem resolution and cross-team coordination.
 * Knowledge of business applications, change management, and release processes.
 * Understanding of business continuity, resiliency, and IT risk management practices.
 * Experience with asset and inventory management tools and processes.
 * Strong analytical thinking with the ability to identify risks and propose mitigation.
 * Excellent communication and teamwork abilities.
 * Experience level: 3+ years in technology operations or related roles.

Preferred Skills:

 * Familiarity with ITSM platforms and monitoring tools.
 * Exposure to Agile or Scrum delivery environments.

## Description

* Support and monitor a 24/7 customer support and service delivery model, including on-call participation as needed.
 * Create, track, and communicate performance metrics and operational reports to stakeholders.
 * Triage and resolve technical problems by partnering with engineering, vendors, and cross-functional teams.
 * Maintain business applications knowledge to support incident, change, and release activities.
 * Support business continuity, resiliency practices, and IT risk management controls.
 * Manage technology assets and inventory records with accuracy and audit readiness.
 * Apply analytical thinking to identify problems, document root causes, and propose risk mitigation actions.


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