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# Mobility Support Specialist - TechOps IT

- **Company:** Vgai Solutions Inc
- **Location:** Irving, TX, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Information Systems, Computer Engineering, Linux, Document Management Systems, Microsoft Office, Networking Basics, Information Technology, Deployment Automation, Casper Suite
- **Published:** September 3, 2026
- **Apply:** https://www.dice.com/job-detail/dd318cd2-56e4-4160-95ef-759be21d7db1

## About the Role

· Bachelor's degree in computer science, Computer Engineering, Information Systems (CIS/MIS), Engineering, or equivalent experience.

· Minimum 2 years of total experience.

· 2 years of experience in asset management.

· 1 year of experience in Help Desk or Customer Service.

Top Mandatory Skills

· Mobile Device Management (MDM) solutions, specifically JAMF or SOTI.

· Apple deployment tools, specifically Apple Configurator and Apple Business Manager (ABM).

· Hardware support experience with Apple iPads and mobile printers.

Preferred Qualifications

· Airline industry experience.

· Experience supporting Windows Rugged Toughbooks.

· Knowledge of Windows, Linux, iPadOS, wireless, cellular, and networking basics.

· Knowledge of Comply365 or JeppFD-Pro applications.

· Apple certification.

· Advanced Microsoft Office skills.

· Strong written and verbal communication skills.

## Description

You will support a primary resource managing approximately 4,000 mobile devices across three regional carriers for TechOps and Wheelchair programs., · Provide Tier 1 and Tier 2 mobile device support and troubleshooting.

· Manage access, application setup, and device deployment for new hires.

· Support system change processes for iOS and application updates.

· Format and send alerts, bulletins, and read-and-sign updates directly to iPads.

· Administer the document control tool with Technical Publications.

· Track shipment returns and replacements alongside Base Admin and Base Managers.

· Maintain the application database and clear storage issues.

· Coordinate with maintenance training teams to deliver mobility training programs.

· Create and update technical documentation.

· Serve as a liaison between IT teams, regional groups, and external vendors.


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