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# Knoxville, TN | Service Desk Technician | Full-Time Contract

- **Company:** Patriot Talent Solutions
- **Location:** Knoxville, TN, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Knowledge Management, Networking Basics, Remote Service Software, Software Deployment, Office365, Software Troubleshooting, Information Technology
- **Published:** September 3, 2026
- **Apply:** https://www.dice.com/job-detail/ae242f3d-c8d5-4e49-a2bf-2d8c6e7ab301

## About the Role

This is an excellent opportunity for an IT professional who enjoys helping others, solving technical problems, and working as part of a collaborative team. Must have 1-2 years of technical support experience, strong customer service skills, and a foundational understanding of Microsoft-based technologies.

Due to client request, candidates must be eligible to work in the United States without sponsorship., * High school diploma or equivalent required.

 * Associate degree in Information Technology or a related field preferred.
 * 1-2 years of Help Desk, Service Desk, Technical Support, or customer-facing technology support experience.
 * Strong customer service and communication skills.
 * Ability to troubleshoot and resolve technical issues in a fast-paced environment.
 * Strong organizational, analytical, and problem-solving abilities.
 * Ability to work independently and as part of a team.

Preferred Technical Experience

 * Microsoft Windows operating systems
 * Microsoft 365 applications
 * Hardware and software troubleshooting
 * Ticketing and incident management systems
 * Remote support tools
 * Networking fundamentals
 * Technical documentation and knowledge management

## Description

The Service Desk Technician will provide technical support for users across a large operational environment, assisting with hardware, software, application, and system-related issues. Successful candidates will combine strong troubleshooting abilities with a customer-focused approach to deliver exceptional support and ensure business operations run smoothly., * Provide technical support and issue resolution for end users.

 * Troubleshoot hardware, software, application, and operational issues.
 * Monitor system alerts and respond to technology-related incidents.
 * Document support requests, troubleshooting efforts, and resolutions.
 * Escalate complex issues to appropriate teams when necessary.
 * Perform software installations, updates, maintenance, and system support activities.
 * Maintain knowledge base articles and support documentation.
 * Collaborate with internal teams and external vendors to resolve technical issues.
 * Deliver professional, high-quality customer service while supporting business operations.
 * Follow established IT policies, procedures, and security standards.


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