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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology (IT) Systems Specialist - Level II - **Company:** BLaST Intermediate Unit 17 - **Location:** Williamsport, PA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Active Directory, Software Applications, Backup Devices, Bash Shell, Software as a Service, Cyber Security, Computer Networks, System Configuration, Data Recovery, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Hyper-V, Subnetting, Internet Small Computer System Interface (ISCSI), Windows Servers, Networking Basics, Network Connections, Routing, Network Service, Windows PowerShell, Cloud Services, Microsoft SharePoint, TCP/IP, Virtualization Technology, Software Vulnerability Management, Wide Area Networks, Backup and Restore, Scripting, Microsoft InTune, Storage Technologies, Information Technology, Deployment Automation, Patch Management, Gsuite, Vmware - **Published:** September 3, 2026 - **Apply:** https://api.schoolspring.com/api/Jobs/5912211?domainName= ## About the Role An Associate or Bachelor's degree in Computer Science with at least 2 years of relevant experience; alternatively, industry-standard certifications or equivalent professional experience will be considered in lieu of a formal degree., * Operating Systems: Advanced knowledge of operating systems (Windows Server, * Linux/Unix) including installation, configuration, and maintenance. Familiarity with server * roles and features. Virtualization Technologies: Proficiency in virtualization * technologies and platforms (e.g., VMware, Hyper-V) for creating and managing virtual * machines, understanding of storage, networking, and compute resource allocation. * Active Directory & Network Services: Experience with Active Directory setup and * management, including group policy, user and group management, and DNS/DHCP * configurations. * Storage Solutions: Understanding of storage technologies (SAN, NAS) and protocols * (iSCSI, NFS, SMB). Ability to manage storage allocations, permissions, and backups. * Backup and Disaster Recovery: Experience with backup solutions, data recovery * strategies, and business continuity planning. Familiarity with tools for data backup, * restoration, and replication. * Security Best Practices: Strong understanding of IT security principles, including * firewalls, antivirus solutions, patch management, and vulnerability management. * Knowledge of compliance standards relevant to the organization. * Scripting and Automation: Skills in scripting languages (e.g., PowerShell, Bash) for * automation of tasks, system administration, and deployment of software updates. * Networking Fundamentals: Basic understanding of networking concepts (TCP/IP, * LAN/WAN, subnetting, routing, and switching) to support network connectivity and * troubleshoot issues. ## Description support, maintenance, and optimization of IT systems for a diverse client base, including businesses, school districts, government agencies, and internal infrastructure. This mid-level position is a strong blend of technical skills, problem-solving abilities, and customer service excellence. Core Responsibilities: * Troubleshooting: Efficiently address and resolve complex technical issues that exceed * first-level support capabilities, focusing on specialized software and hardware * challenges. * System Upgrades and Implementations: Lead and assist in the execution of system * upgrades or new system deployments, prioritizing minimal operational disruption and * seamless integration. * Administering Cloud-Based Services: Configuring, managing, securing, and * troubleshooting a suite of cloud-based applications and tools such as Exchange Online, * Intune, Autopilot, SharePoint, and Google Workspace, ensuring smooth operation to * support business functions. * System Maintenance and Monitoring: Perform regular checks on client systems for * optimal performance, executing routine maintenance tasks like patch management, * software updates, and system backups to mitigate potential issues. * Client Consultation and Training: Provide expert technical advice to clients regarding * IT infrastructure best practices and conduct training sessions for client staff on new * systems or software applications. * On-Call Outage Responsibilities: Serve as a contact for System outages, including * immediate troubleshooting and coordination with relevant teams to ensure timely * resolution following IU17 defined protocols. This responsibility requires availability * outside of standard working hours, including weekends and holidays, to address urgent * system issues., * Implement and manage security protocols to safeguard systems against threats. * Ensure adherence to relevant IT policies, standards, and regulations. * Deliver exceptional service, showcasing patience, empathy, and professionalism. * Achieve client satisfaction through effective communication and timely issue resolution. * Accurately maintain and update records of support requests and resolutions. * Regularly update knowledge base articles to reflect solutions for common issues. * Create and maintain customer network documentation. * Exhibit strong phone and in-person communication skills. * Demonstrate the ability to interact effectively with IT professionals and end-users. * Maintain clear and concise verbal and written communication abilities. * Good organizational skills and the ability to manage multiple tasks simultaneously. * Continuously advance personal and professional IT competencies. * Stay informed about emerging trends in the IT field. * Must demonstrate a strong initiative in self-learning and professional development. * Actively seeks out educational opportunities, workshops, and industry seminars to * enhance technical knowledge and stay current with emerging network technologies and * best practices. * Maintain a valid driver's license and access to a reliable vehicle for scheduled and * unscheduled travel. * Demonstrate punctuality and reliability. * Possess the physical ability to lift equipment weighing up to 50 pounds. * Participate in on-call rotation to provide after-hours support for critical network issues. * Attend relevant training sessions or workshops to maintain and enhance technical skills. * Travel Requirements: Regular travel to various IU locations and customer sites is * mandatory. This may include travel outside of BLaST IU17's region and necessitates * overnight stays, which will be covered by the employer as per company policy. * Be prepared to undertake other duties as assigned. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)