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# IT Support Specialist - Mac & M365 Environment

- **Company:** SBT Global, Inc.
- **Location:** Huntington Beach, CA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Microsoft Outlook, System Configuration, Inventory Management Software, Azure Active Directory, Microsoft SharePoint, Software Engineering, Office365, Microsoft InTune, Casper Suite, User Accounts
- **Published:** September 3, 2026
- **Apply:** https://www.wayup.com/i-j-IT-Support-Specialist-Mac-M365-Environment-SBT-Global-Inc-781526055198727/

## About the Role

+ 2+ years of hands-on IT Helpdesk / Desktop Support / IT Support experience.
 + Strong hands-on experience with macOS and MacBook devices.
 + Experience with Kandji, Jamf, Intune, or other MDM platforms.
 + Experience deploying, configuring, and managing MacBook devices.
 + Working knowledge of Microsoft 365 applications and administration.
 + Experience with Azure AD / Microsoft Entra ID and Microsoft 365 user/license management.
 + Experience with employee onboarding/offboarding and hardware lifecycle management.
 + Strong troubleshooting and problem-solving skills.
 + Experience with IT asset management and inventory tracking.
 + Strong communication and customer service skills.
Preferred Qualifications

 + Experience supporting Kandji specifically.
 + Experience with Jamf Pro or Microsoft Intune.
 + Experience with Exchange Online, SharePoint, OneDrive, and Teams administration.
 + Familiarity with endpoint security and compliance management.
 + Experience in a corporate or enterprise IT environment.
 + Basic understanding of Windows environments and cross-platform end-user support.

## Description

Provide tier 1 support for macOS devices, ensuring optimal performance and minimal downtime.- Configure, deploy, and maintain MacBooks using Kandji or other mobile device management (MDM) tools.

 - Mostly provide MacBook device installation and/or uninstallation services
 - Support and administer Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Exchange Online.
 - Manage user accounts, licenses in Azure AD and Microsoft 365 Admin Center.
 - Troubleshoot hardware and software issues on MacBooks and escalate complex problems as necessary.
 - Handle onboarding and offboarding of employees including provisioning/deprovisioning of hardware and software.
 - Document support processes, maintain asset inventory, and ensure compliance with company IT policies.
 - Collaborate with the broader IT team on projects and initiatives that impact end-user computing.
 - Maintain accurate IT asset inventory , including tracking, assignment, recovery, and lifecycle management of devices.


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