> Markdown version of [/jobs/ext/2689957-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/2689957-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Specialist

- **Company:** Maverick Group US
- **Location:** Kankakee, IL, United States
- **Experience:** Starter
- **Salary:** $47,840.0 - $56,160.0
- **Contract:** Permanent contract
- **Skills:** Networking Basics, Tablet Computers, Cisco Switches, Cisco
- **Published:** September 3, 2026
- **Apply:** https://www.wayup.com/i-j-IT-Support-Specialist-Maverick-Group-US-LLC-737580723745580/

## About the Role

+ 1-3 years of relevant IT support/help desk experience
 + Ability to troubleshoot independently and identify root causes without escalating every issue
 + Basic networking knowledge (this is a hard requirement)
 + Comfortable troubleshooting hardware and software issues across a wide range of applications
 + Flexible and adaptable; daily ticket volume and priorities shift frequently, with occasional last-minute needs
 + Willing to work in and learn within a manufacturing/shop environment
Preferred Requirements

 + Bachelor's degree or other formal education
 + Exposure to Cisco switches/Cisco CLI

## Description

We're seeking an IT Support Specialist to provide day-to-day technical support across the organization. This is a tier-one help desk role focused on end-user support and workstation troubleshooting, with exposure to broader infrastructure components (networking, phones, servers). The position sits within a lean, three-person IT team and offers hands-on breadth rather than narrow specialization. This is a fully on-site role supporting office, shop, and field employees.
Responsibilities

 + Provide support in person, remotely, and by phone for day-to-day IT issues
 + Serve as the primary point of contact for hardware, software, and computer system issues
 + Provide individual instruction/training to users on new or updated technologies
 + Assist with onboarding/offboarding, including account setup and hardware configuration
 + Assist with hardware refreshes and software rollouts
 + Diagnose and resolve hardware, software, and connectivity issues in a timely manner
 + Coordinate with vendors for troubleshooting and system support
 + Log, track, and resolve IT support tickets; escalate when necessary
 + Maintain equipment inventory (laptops, desktops, tablets, printers, accessories)
 + Maintain IT records and document procedures, system changes, and recurring support tasks
 + Travel locally between facilities as needed (primary facility and a nearby secondary site, roughly 10 minutes away); occasional travel to a facility in the Southeast


## Related Videos

- [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team)
- [Football for Good: Hackathon Finals - Live Pitches & Awards](https://www.wearedevelopers.com/videos/100330-football-for-good-hackathon-finals-live-pitches-awards)
- [From Cloud Racks to Control Cabinets: Operating Kubernetes on Edge Devices](https://www.wearedevelopers.com/videos/100160-from-cloud-racks-to-control-cabinets-operating-kubernetes-on-edge-devices)
- [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy)
- [A Brief History of Data Storage](https://www.wearedevelopers.com/videos/974-a-brief-history-of-data-storage)
- [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right)

## Related Articles

- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)