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# IT Service Desk Agent

- **Company:** Orizon GmbH
- **Location:** Augsburg, Germany (Remote available)
- **Salary:** €33,446.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Office, Windows Servers, SAP (Applications), Software Asset Management, Servicenow
- **Published:** September 3, 2026
- **Apply:** https://www.careerjet.de/jobad/de465900383411451e0eb4683ea163b9bf

## About the Role

* Abgeschlossene IT-Ausbildung, vergleichbare Qualifikation oder/und bereits Erfahrung im IT-Support / Anwenderbetreuung
 * Gute Kenntnisse in Windows 10, Office 365, Windows Server, Active Directory, Ticketsystem ServiceNow
 * Idealerweise Erfahrung im Service Desk, gern im energiewirtschaftlichen Umfeld
 * Serviceorientiertes Denken und freundlicher Umgang mit Anwendern
 * Sichere Deutschkenntnisse in Wort und Schrift
 * Gute Englischkenntnisse in Wort und Schrift

## Description

Sie sind serviceorientiert und IT-affin? Dann suchen wir Sie für unseren Kunden als IT Service Desk Agent (m/w/d)., * Schnelle und effiziente Bearbeitung von Anwenderanfragen

 * Störungsbehebung im Erstkontakt per Remote-Support
 * Useradministration (u. a. in SAP und Active Directory)
 * Optimierung der Service- und Supportprozesse
 * Asset- und Lizenzmanagement
 * Kommunikation mit externen IT-Dienstleister


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