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# IT-Supporter

- **Company:** FERCHAU GmbH
- **Location:** Rendsburg, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Android Software Development, Apple IOS, Apple Mac Systems, JIRA, Issue Tracking Systems, Laptops, Servicenow
- **Published:** September 3, 2026
- **Apply:** https://www.ferchau.com/de/de/bewerber/jobs/496981

## About the Role

* Eine IT-Ausbildung oder Erfahrungen im IT-Support als Quereinsteiger
 * Idealerweise Erfahrung mit Active Directory
 * Erfahrung im Umgang mit Ticketsystemen (z.B. Jira, ServiceNow)
 * Kenntnisse in der Einrichtung und Konfiguration von Endgeräten (Windows, macOS, iOS, Android)
 * Erfahrung in der Fehleranalyse und -behebung bei technischen Problemen

## Description

* Aufnahme, Analyse und Bearbeitung von Incidents in einem Ticketsystem
 * Durchführung von 1st und 2nd Level Support im User-Help-Desk
 * Einrichtung und Konfiguration verschiedener Endgeräte wie PCs, Laptops und Smartphones
 * Installation und Updates von Standardsoftware
 * Analyse und Behebung von Störungen
 * Mitarbeit in diversen IT-Projekten


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