> Markdown version of [/jobs/ext/2690366-service-desk-agent-1st-level-it-support](https://www.wearedevelopers.com/jobs/ext/2690366-service-desk-agent-1st-level-it-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Service Desk Agent 1st Level IT Support

- **Company:** DIS AG
- **Location:** Mannheim, Germany
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Product Software Implementation Methods, Information Technology, Operational Systems
- **Published:** September 3, 2026
- **Apply:** https://www.adzuna.de/details/5864753439

## About the Role

* Abgeschlossene Ausbildung im IT-Bereich oder mindestens zwei Jahre Berufserfahrung im IT-Support

Fundierte Kenntnisse im Umgang mit Microsoft-Produkten und Betriebssystemen
Analytische Fähigkeiten und technisches Verständnis
Freude an der Zusammenarbeit mit einem motivierten Team

## Description

* Unterstützung und Beratung der internen Mitarbeiter bei IT-Problemen

Analyse und Dokumentation von Störungen und deren Klassifizierung
Lösung wiederkehrender IT-Probleme
Umzug und Konfiguration von Arbeitsplätzen bei internen Standortwechseln
Betreuung von Softwareinstallationen und -updates
Bearbeitung komplexer technischer Anfragen


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