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# 3rd Level Supporter mit einschlägiger Praxiserfahrung

- **Company:** DIS AG
- **Location:** Heidelberg, Germany
- **Salary:** €45,000.0 - €55,000.0
- **Contract:** Permanent contract
- **Skills:** Databases, Information Technology, Operational Systems
- **Published:** September 3, 2026
- **Apply:** https://www.adzuna.de/details/5864753473

## About the Role

* Abgeschlossene Ausbildung oder Studium im IT-Bereich oder eine ähnliche Qualifikation

Mehrjährige Erfahrung im IT-Support, insbesondere im 3rd Level Bereich
Fundierte Kenntnisse in Netzwerken, Betriebssystemen, Datenbanken und IT-Infrastruktur
Erfahrung in der Fehleranalyse und -behebung in komplexen IT-Systemen
Starke Problemlösungsfähigkeiten und Stressresistenz
Hohe Kundenorientierung und Servicebewusstsein

## Description

* Implementierung von temporären Lösungen zur Aufrechterhaltung des Betriebs

Erstellung und Pflege von technischen Dokumentationen und Anleitungen
Zusammenarbeit mit Entwicklern und anderen Teams zur Entwicklung langfristiger technischer Lösungen
Diagnose und Behebung komplexer technischer Probleme, die von den ersten Support-Leveln nicht gelöst wurden


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