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# Desktop Support Technician Level III

- **Company:** QUANTUM SKY LLC
- **Location:** March Air Reserve Base, CA, United States
- **Experience:** Experienced
- **Salary:** $62,400.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Android Software Development, Apple IOS, Software as a Service, Cloud Computing, Computer Networks, Modems, Hard Disk Drives, Global Positioning Systems (GPS), Infrastructure as a Service (IaaS), Memory Card, Platform as a Service (PAAS), Storage Devices, Information Technology, Vmware
- **Published:** September 3, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9139016/desktop-support-technician-level-iii

## About the Role

* Three or more years of experience managing network modernization work or system projects of similar scope and complexity.
 * Experience as a desktop support technician or equivalent.
 * Capabilities needed to deliver in-person and remote IT aid.
 * Fantastic installation, diagnostic, upgrade, and restoration abilities.
 * Knowledge of iOS and Android Operating Systems
 * Knowledge of VMware WorkspaceOne Mobile Device Manager
 * Troubleshoot VMware WorkspaceOne enrollment issues and VMware WorkspaceOne Application Assignment issues.
 * Excellent vertical and lateral thinking.
 * Superb time management skills.
 * Clear written and verbal communication.
 * Knowledge of cloud computing service models Software as Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS), as needed.
 * Forbearing, flexible, and supportive
 * ACTIVE IAT II Security Plus + Certification
 * Provide onsite support at March AFB.

Clearance:

 * Active DoD Secret clearance

## Description

* Diagnose and resolve customer reported system incidents, problems, and events.
 * Administer accounts, network rights, and access to systems and equipment.
 * Troubleshoot system hardware and software.
 * Identify possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation.
 * Knowledge of systems administration concepts.
 * Knowledge of the operations and processes for incident, problem, and event management.
 * Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers, credit card skimmers, facsimile machines, global positioning systems [GPSs]).
 * Knowledge of successful capabilities to identify the solutions to less common and more complex system problems.
 * Develop a trend analysis and impact report.
 * Leverage knowledge of cloud computing service models Software as Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS), as needed.
 * Support iOS and Android Operating Systems and VMware WorkspaceOne Mobile Device Manager
 * Troubleshoot VMware WorkspaceOne enrollment issues.
 * Troubleshoot VMware WorkspaceOne Application Assignment issues.


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