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# Service Desk Technician

- **Company:** Leidos, Inc.
- **Location:** Arlington, VA, United States
- **Experience:** Expert
- **Salary:** $52,000.0 - $94,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computer Literacy, Laptops, Database Tools and Utilities, Servicenow, User Accounts
- **Published:** September 3, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3375521858&tx=DT11202UYD&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Active DoD TS/SCI security clearance.
 * High School diploma or equivalent with 5+ years of related technical support and/or systems experience.
 * Working knowledge of computers, printers, laptops, and common Windows applications in a Windows environment.
 * Currently possess a DoD IAT Level II certification, such as a Security+CE.
 * Ability to obtain a Computing Environment (MTA/MCSA-Win 11) within 90 days of hire.

Preferred Qualifications:

 * Active Windows 11 or higher level Microsoft certification.
 * Large Enterprise-level IT experience in supporting multiple Operating Systems and environments.

## Description

* Provide Tier I/II contact and incident resolution to customers with hardware, software, and application problems.
 * Attempt to resolve as many incidents during the first call or at Tier I.
 * Document incident resolution and status in incident database tools (i.e. BMC Remedy/ServiceNow).
 * Install system wide software and assist with fine-tuning system performance.
 * Set-up administrator and service accounts.
 * Create and manage user accounts, schedule video teleconferences, and provide remote troubleshooting support to customers.
 * Provide input and update to standard operating procedures.
 * Participate in organizations change management process.
 * Provide polite and friendly customer service.


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