> Markdown version of [/jobs/ext/2691957-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/2691957-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Genesis10 - **Location:** Kamas, UT, United States - **Experience:** Experienced - **Salary:** $104,000.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Business Software, Microsoft Outlook, Cyber Security, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Identity and Access Management, Networking Basics, TCP/IP, User Environment Management, VPN Clients, Wi-Fi Technology, Enterprise Software Applications - **Published:** September 3, 2026 - **Apply:** https://www.dice.com/job-detail/a03d307b-4924-47d1-9da7-1b8d3dc534e3 ## About the Role * 3-5+ years of IT support experience * Associate's degree in IT or related field * Strong understanding of Windows and macOS troubleshooting fundamentals * Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi, etc.) * Experience supporting enterprise collaboration tools (Microsoft 365, Teams, Outlook) * Ability to follow SOPs and maintain accurate ticket records * Ability to work onsite in various environments (offices, wiring closets, manufacturing floors) * Excels in customer service and communications ## Description The IT Support Specialist provides mid-tier, cross-domain technical support across end-user computing, access management, basic networking, and core business applications. This position will be responsible for resolving escalated issues, completing routine operational tasks, and ensuring employees have reliable and productive technology experiences. This role also serves as a primary local IT contact for assigned sites, providing direct user support while coordinating with the Service Desk., * Respond to escalated incidents involving devices, access, connectivity, printing, and applications * Troubleshoot technical issues across Windows, macOS, and mobile devices, including performance problems, peripheral and hardware failures, and provide hardware diagnostics and component replacements * Support end-users with login issues, MFA incidents, and account access troubleshooting, as well as entry-level Active Directory tasks * Handle device and peripheral support including installation, configuration, and maintenance of laptops, desktops, monitors, docking stations, and printers * Assist with onboarding and offboarding tasks related to device access and application permissions * Troubleshoot basic networking and connectivity issues, including wired/wireless connections, VPN client issues, and perform onsite tasks like cable tracing and port patching * Provide Tier 2 support for enterprise applications such as Microsoft 365, Teams, and OneDrive * Provide system and application administration support as needed for site and/or regional requirements * Contribute updates to knowledge articles, SOPs, and troubleshooting guides * Maintain asset records, device inventories, and ticket documentation * Work closely with ServiceDesk, EUC, Networking, Infrastructure, Application, and Cybersecurity teams ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [Debunking the Top 10 Myths about Web 3](https://www.wearedevelopers.com/videos/634-debunking-the-top-10-myths-about-web-3) - [Less Is More: How Lagom and Agile Can Create Harmonious Workflows](https://www.wearedevelopers.com/videos/1993-less-is-more-how-lagom-and-agile-can-create-harmonious-workflows) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers)