> Markdown version of [/jobs/ext/2692037-it-service-desk-analyst-tier-ii](https://www.wearedevelopers.com/jobs/ext/2692037-it-service-desk-analyst-tier-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Analyst - Tier II - **Company:** Robert Half - **Location:** Salt Lake City, UT, United States - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Microsoft Access, Multitier Architecture, Microsoft Windows, Active Directory, Android Software Development, Apple IOS, Apple Mac Systems, Business Software, System Configuration, Desktop Computing, Human-Computer Interaction, Imaging Technology, Issue Tracking Systems, Information Technology Operations, Microsoft Servers, Networking Basics, Network Connections, TCP/IP, Office365, Peripherals, Laptops - **Published:** September 3, 2026 - **Apply:** https://www.dice.com/job-detail/56bf3117-82ec-42ae-9167-fd91f264c99b ## About the Role 2+ years of experience in IT support, service desk, or desktop support roles with direct end-user interaction. Working knowledge of Active Directory, Entra ID, Microsoft 365 fundamentals, and security-minded support practices. Experience supporting and configuring Windows operating systems, PC workstations, and common hardware peripherals. Familiarity with imaging devices, hardware troubleshooting, and basic software problem resolution in a business environment. Understanding of networking fundamentals, including TCP/IP and basic troubleshooting for device and corporate network connectivity. Strong communication skills with the ability to work independently while also contributing effectively in a team-oriented setting., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. ## Description We are looking for an IT Service Desk Technician - Tier II to provide hands-on technical support for employees and contribute to day-to-day IT operations in Salt Lake City, Utah. This contract opportunity with permanent potential is ideal for someone who enjoys resolving user issues, supporting a broad range of devices and systems, and partnering with technical teams to improve service delivery. The role combines frontline troubleshooting with documentation, coordination, and participation in technology initiatives that strengthen the overall support environment., Deliver Tier II support for desktops, laptops, mobile devices, and related software across Windows, macOS, Android, and iOS platforms. Diagnose and resolve hardware, operating system, application, and connectivity issues, escalating high-impact incidents when broader business disruption is identified. Manage and document support activity through the ticketing system, ensuring requests, resolutions, and follow-up actions are accurately recorded. Assist users with account access, device configuration, and Microsoft environment support, including Active Directory, Entra ID, and Microsoft 365 tools. Create and maintain clear documentation for procedures, configurations, and business-related technical processes to support consistency and knowledge sharing. Support network-connected devices by troubleshooting basic TCP/IP and general connectivity issues affecting access to internet and corporate resources. ## Related Videos - [Why segmenting your infrastructure into tiers makes your infrastructure design better](https://www.wearedevelopers.com/videos/1960-why-segmenting-your-infrastructure-into-tiers-makes-your-infrastructure-design-better) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)