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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Telecommunications Analyst - Cisco Unified Communications Analyst - **Company:** ITBrainiac Inc - **Location:** Chicago, IL, United States - **Experience:** Expert - **Contract:** Temporary contract - **Skills:** Active Directory, VoIP, Cisco Unified Communications Manager, Dynamic Host Configuration Protocol, Linux, Disaster Recovery, Domain Name System (DNS), Firmware, Hyper-V, Jabber, Windows Servers, Routing, Signalling Connection Control Part (SCCP), TCP/IP, Virtual Local Area Networks, JavaScript Pagination Plugin, Real-Time Transport Protocol, Cloud Platform System, Computer Network Technologies, Information Technology, Cisco, Servicenow, Vmware - **Published:** September 3, 2026 - **Apply:** https://www.dice.com/job-detail/8db3b63d-5f99-44df-982e-f33972fbe09d ## About the Role * Associate's degree in Computer Science, Information Technology, Telecommunications, or related field, or equivalent professional experience. * Strong knowledge of Cisco Unified Communications technologies. * Experience with CUCM, Unity Connection, Jabber, Cisco Emergency Responder, Cisco Expressway, and Voice Gateways. * Strong understanding of VoIP protocols including SIP, MGoogle Cloud Platform, SCCP, RTP, and SRTP. * Understanding of call flows, endpoint registration, and call trees. * Knowledge of IVR and contact-center platforms such as Nice CXone and UCCX. * Networking knowledge including Voice VLANs, PoE, QoS, DHCP, DNS, TCP/IP, switching, routing, and endpoint connectivity. * Linux and Windows Server exposure. * Active Directory and ticketing-system experience. * Mobile device support and wireless carrier coordination experience. * Understanding of conferencing, collaboration, Smart Board, and meeting-room technologies. * Strong analytical troubleshooting and problem-solving skills. * Excellent written and verbal communication skills., * Bachelor's degree in Computer Science, IT, Telecommunications, or related field. * Cisco 350-801 CLCOR Certification * CCNA * VMware or Hyper-V experience. * ServiceNow, Freshservice, or Service Manager experience. * 3+ years of healthcare/hospital IT support experience. * Enterprise mobile device program experience. * Wireless carrier account and cellular inventory management experience. * Enterprise conferencing and video collaboration experience., * Ability to work in a fast-paced, multi-priority environment. * Strong organizational and time-management skills. * Ability to handle multiple incidents and priorities. * Willingness to work after-hours maintenance windows and participate in an on-call rotation as required. * Strong teamwork and communication skills. * Healthcare environment experience is highly preferred ## Description We are seeking a Senior Telecommunications Analyst / Cisco Unified Communications Analyst responsible for the operation, administration, troubleshooting, and support of enterprise Unified Communications technologies across cloud and on-premises environments., * Administer and support Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Jabber, Cisco Emergency Responder, Cisco Expressway, Cisco CUBE, voice gateways, and related UC platforms. * Monitor system alerts and alarms and perform proactive health checks. * Troubleshoot UC, Cisco Voice, VoIP, call routing, IVR, paging, and collaboration issues. * Perform Moves, Adds, Changes, and Deletes (MACD) for UC services. * Support E-911/emergency communication platforms and related location information. * Manage mobile services including provisioning, activation/deactivation, troubleshooting, inventory, billing review, and carrier coordination. * Support conference rooms, Smart Boards, video conferencing, microphones, speakers, displays, cameras, touch panels, and collaboration devices. * Manage tickets, incidents, service requests, and support queues while meeting SLAs. * Assist with UC upgrades, patches, firmware updates, certificate renewals, migrations, testing, and post-implementation support. * Create and maintain technical documentation, procedures, inventories, diagrams, and operational runbooks. * Collaborate with Network, Security, Server, Facilities, vendors, and service providers. * Participate in change management, risk assessment, testing, implementation, validation, and rollback planning. * Monitor UC system performance, capacity, availability, and reliability. * Support disaster recovery, backup validation, business continuity, and high-availability activities. * Provide technical guidance and knowledge transfer to team members and end users. ## Related Videos - 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