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# Desktop Support Technician

- **Company:** All Lines Technology
- **Location:** Cranberry Township, PA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Desktop Computing, Microsoft Networking, Microsoft Office, System Center Configuration Manager, Windows PowerShell, Software Deployment, Software Project Management, Peripherals, Patch Management, Interactive Whiteboards
- **Published:** September 3, 2026
- **Apply:** https://www.careerjet.com/jobad/us0f1f7efed2c85c184b7bebf31fd18631

## About the Role

* Minimum 1+ year of experience as a computer or network technician, or equivalent combination of education and experience.
 * Advanced knowledge of:

 * PC repair and configuration
 * Microsoft Windows operating systems
 * Microsoft Office applications
 * Software deployment tools (SCCM or similar platforms)
 * Intermediate knowledge of:

 * TCP/IP networking concepts
 * Windows networking and security
 * Strong analytical and problem-solving abilities.
 * Advanced written and verbal communication skills.
 * Ability to manage multiple priorities in a fast-paced environment.
 * Strong customer service orientation.
 * Ability to work independently and collaboratively within a team.

## Description

All Lines Technology has an immediate opening for a Desktop Support Technician to work on site in Cranberry and Rochester.
End User & Technical Support

 * Analyze, diagnose, and resolve complex issues involving workstation hardware, operating systems, business applications, and networked peripherals.
 * Provide advanced troubleshooting for networked hardware and software products across multiple company platforms.
 * Document incidents, resolutions, and asset management activities within the corporate helpdesk system.
 * Ensure timely resolution of service tickets in alignment with departmental service level expectations.
 * Support hardware and software upgrades, system implementations, and technology rollouts.
 * Maintain and administer the corporate mobile device and cellular account, including device provisioning, upgrades, and service plan management.
 * Support and maintain software management systems including deployment and patch management platforms (e.g., SCCM or similar tools).
 * Support, maintain, upgrade, and troubleshoot multimedia systems including projectors, video displays, video conferencing systems, and interactive whiteboards.
 * Provide on-site and remote support for conference room technologies and executive presentations as needed.

Automation & Continuous Improvement

 * Develop and implement automated technology solutions using scripting tools such as PowerShell.
 * Identify process improvement opportunities to enhance efficiency and reduce recurring technical issues.
 * Analyze support data trends to recommend proactive solutions.

Training & Leadership

 * Develop and deliver end-user training materials and sessions as required.
 * Mentor junior support technicians and provide technical guidance.
 * Collaborate with IT team members to ensure consistent service standards and knowledge sharing.


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