> Markdown version of [/jobs/ext/2692676-helpdesk-associate-hybrid-in-traverse-city](https://www.wearedevelopers.com/jobs/ext/2692676-helpdesk-associate-hybrid-in-traverse-city). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Associate - HYBRID in Traverse City - **Company:** Munson Healthcare - **Location:** Traverse City, MI, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Information Systems, Computer Networks, PC Tools, TCP/IP, Computer Equipment, Multiplatform - **Published:** September 3, 2026 - **Apply:** https://www.wayup.com/i-j-Helpdesk-Associate-HYBRID-in-Traverse-City-Munson-Healthcare-014778163083172/ ## About the Role + High school diploma or GED required. + Associate's degree in Information Systems, Business or Healthcare is preferred. + Technical knowledge: o Keyboarding proficiency o Basic knowledge of Microsoft Office programs and Microsoft Windows o Basic knowledge and troubleshooting skills for laser jet, ink jet, and label printers, scanners, and fax machines o Basic knowledge and troubleshooting skills related to computer hardware and software o Basic knowledge and troubleshooting skills related to TCP/IP network connectivity issues ## Description A Help Desk Associate works under the general supervision of the Help Desk/IS Management. This position assists customers in resolving issues during the first point of contact as well as triaging, promptly prioritizing and escalating open and unresolved problems following established escalation procedures. A Help Desk Associate will be required to provide verbal, written and interpersonal support to our customers in a customer focused, professional manner. Forms of communications will include telephone, E-Mail, voicemail, chat, and in-person support channels. This is an entry level position for individuals who have met the minimum qualifications/requirements. + A Helpdesk Associate assists customers in resolving issues during the first point of contact as well as triaging, promptly prioritizing and escalating open and unresolved problems following established escalation procedures. + A Helpdesk Associate will be required to provide verbal, written and interpersonal support to our customers in a customer focused, professional manner. Forms of communications will include telephone, e-mail, voicemail, chat, and in-person support channels. + Performs Help Desk functions including providing phone support, escalating calls, updating Help Desk status line, etc + Provide first line support for all users of Munson Healthcare systems and services in a professional, customer focused manner + Provides operational support of technology + Provides concise, timely, and detailed written documentation of activities related to service requests + Assists in maintaining technical documentation of department processes and procedures + Monitors, troubleshoots, and resolves first level issues in a network environment using established procedures; Other issues are escalated to appropriate IS Team, Analysts, or on-call staff + Monitors, troubleshoots, and resolves first level problems related to hardware, operating systems, applications, interfaces, and non-clinical processes in a multiplatform environment following documented procedures + Documents hardware and software problems when they occur, contacts the appropriate IS team or analysts, and acts as a contact person throughout the resolution process + Assists with installation or re-installation of PC software via remote control + Performs pre-defined Help Desk functions during downtime procedures, including but not limited to providing phone support, escalating calls, relaying pertinent information to command center, and updating Help Desk status line + Endeavour to meet the established first call resolution rate by increasing knowledge and proficiency with established systems + Works to assure established Team Goals are met ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Wolfenstein 3D Postmortem](https://www.wearedevelopers.com/videos/525-wolfenstein-3d-postmortem) - [The Dark Corners of Kotlin Multiplatform](https://www.wearedevelopers.com/videos/100143-the-dark-corners-of-kotlin-multiplatform) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [WeAreDevelopers LIVE - Demo Time, Live Coding, End-to-End Testing and more](https://www.wearedevelopers.com/videos/1713-wearedevelopers-live-demo-time-live-coding-end-to-end-testing-and-more) - [Kotlin Multiplatform - True power of native code reuse](https://www.wearedevelopers.com/videos/4-kotlin-multiplatform-true-power-of-native-code-reuse) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)