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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Support Specialist - **Company:** CareerCircle - **Location:** Addison, TX, United States (Remote available) - **Salary:** $50,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Apple Products, Apple Mac Systems, CompTIA Network+, CompTIA Security+, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, Network Connections, SQL Databases - **Published:** September 3, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/tx/addison/f8b1ba88-ec46-4ed1-ab14-12df7922a222 ## About the Role Windows, Active directory, microsoft office, office 365, Help desk support, Customer service Top Skills Details Windows,Active directory,microsoft office,office 365 Additional Skills & Qualifications Great personality and effective communication are key. Swat looks for someone who can be trained and grow in this role. Since this person is working remotely they must be able to be independent and take charge of things for themselves. A+ certification required (or able to obtain in first 6 months) Network+ and Security+ certification preferred ## Description Microsoft 365 Issue Tracking Microsoft Office Active Directory CompTIA Network+ Help Desk Support CompTIA Security+ Business Valuation Microsoft Windows 7 Microsoft Windows 10 Full Stack Development Remote Troubleshooting Artificial Intelligence Effective Communication Network Troubleshooting Business Transformation SQL (Programming Language) Employee Assistance Programs Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP), This person will be providing in person and remote support to one of Alliance's largest customers. They will be using Connectwise ticketing system (internal ticketing system for Alliance) to field the calls which could range from printer issues, network connectivity and Windows 7/8 and Windows 10. This individual also must have some VPN support experience as well as Active Directory support (resetting passwords, unlocking accounts) After this person is trained they may be traveling to client sites to provide hands-on support to any issues they could not solve over the phone. This person will also be responsible for going onsite to meet with clients. Providing face to face, troubleshooting of multiple networks and following up with service orders. Additionally, there is heavy Documentation involved along with remote troubleshooting and server troubleshooting. This individual will also be responsible for troubleshooting within Active Directory, providing support with DHCP/DNS. Along with slight SQL work and working with 3rd party vendors., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. 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