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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** CareerCircle - **Location:** Mineola, NY, United States - **Experience:** Experienced - **Salary:** $41,600.0 - $52,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Excel, Microsoft Windows, Active Directory, Artificial Intelligence, Apple Mac Systems, Health Informatics, Business Software, Desktop Computing, HP Thin Clients, Issue Tracking Systems, Local Area Networks, Network Troubleshooting, Microsoft Office, Microsoft Software, Virtual Desktops, Network Connections, Airwatch, SAP (Applications), Software Deployment, Connectivity Problems, Peripherals, Wireless Devices, Casper Suite, Laptops, Fieldglass, User Accounts, Vmware - **Published:** September 3, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/ny/mineola/09ced6fa-b526-4426-b135-01fb1a6c0d9b ## About the Role Windows 11, Imaging, Tickets, Office 365, Deployment, Network Connectivity, Desktop, Support, Troubleshooting, Active directory, Windows, Customer service, Hardware, 2-4 years of desktop support experience within a Windows 10/11 enterprise environment. Strong break/fix troubleshooting skills across desktop, laptop, printer, and peripheral technologies. Experience with hardware deployments, workstation refreshes, and operating system migrations. Familiarity with Active Directory and Microsoft technologies. Experience supporting mobile devices including iPhones and iPads. Experience supporting network connectivity issues and basic LAN troubleshooting. Ability to prioritize and manage multiple support requests simultaneously. Strong verbal and written communication skills. Exceptional customer service mindset and professionalism. Ability to work independently during overnight shifts. Healthcare IT experience preferred. A+ Certification preferred., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. ## Description Operations Management CompTIA A+ Apple IPad Data Privacy Communication Microsoft 365 User Accounts Prioritization Issue Tracking Professionalism Desktop Support Customer Service Active Directory Virtual Desktops Operating Systems Business Software Technical Support Incident Response Desktop Computing Peripheral Devices Business Valuation Rapid Response Team Lifecycle Management Microsoft Windows 10 Smartphone Operation Full Stack Development Dell Wyse Thin Clients Service-Level Agreement Artificial Intelligence Network Troubleshooting Business Transformation Clinical Systems And Networks Troubleshooting (Problem Solving), NYU Langone Hospital Long Island is seeking an experienced Desktop Support Technician to join its Overnight Rapid Response team. This individual will provide hands-on technical support for end-user devices, clinical systems, printers, workstations, mobile devices, and network-connected equipment throughout the hospital environment. The ideal candidate will possess strong desktop support experience within large enterprise environments and be comfortable working independently during overnight hours while supporting mission-critical healthcare operations. This role requires a combination of technical troubleshooting expertise, customer service skills, hardware deployment experience, and the ability to respond quickly to end-user issues within established service level agreements. Responsibilities Include: Provide onsite desktop support for physicians, nurses, administrative staff, and clinical personnel. Diagnose and resolve hardware, software, printer, operating system, and connectivity issues. Image, configure, deploy, and upgrade desktop computers, laptops, and workstations. Perform workstation replacements, refreshes, moves, additions, and changes. Deploy and support printers, scanners, peripherals, and clinical devices. Configure and support Wyse thin clients and virtual desktop environments. Configure and support iPhones, iPads, and mobile devices. Install, upgrade, and troubleshoot clinical and business software applications. Troubleshoot network connectivity issues involving wired and wireless devices. Support Active Directory user accounts, password resets, permissions, and access requests. Perform incident response and rapid remediation for end-user technology issues. Conduct routine rounds throughout the facility to ensure equipment is functioning properly. Monitor system health and proactively identify technology issues before they impact users. Document troubleshooting activities, resolutions, and technical findings within the ticketing system. Maintain accurate asset inventory records and deployment documentation. Assist with hardware rollouts, operating system upgrades, refresh initiatives, and technology projects. Perform wire and cable management to ensure work areas remain organized and compliant with standards. Capture before and after documentation of infrastructure and cable management work. Provide one-on-one instruction and guidance to end users regarding hardware, software, and standard procedures. Collaborate with engineering, infrastructure, networking, and application support teams when escalations are required. Ensure compliance with all company policies related to security, data privacy, and technology standards. Meet ticket closure and response metrics while maintaining a high level of customer satisfaction. Participate in workstation audits, inventory validation, and asset lifecycle management activities., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. 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