> Markdown version of [/jobs/ext/2693517-it-support-technician-help-desk-desktop-support](https://www.wearedevelopers.com/jobs/ext/2693517-it-support-technician-help-desk-desktop-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician (Help Desk/Desktop Support) - **Company:** CareerCircle - **Location:** Honolulu, HI, United States - **Salary:** $41,600.0 - $45,760.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Artificial Intelligence, Issue Tracking Systems, Information Technology Operations, Computer Network Operations, Office365, Information Technology, User Administration, User Accounts - **Published:** September 3, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/hi/honolulu/e20cb687-c2fa-49ac-a5af-7734145bd0d4 ## About the Role Leadership Mentorship Enthusiasm Team Oriented Microsoft 365 Problem Solving, The ideal candidate is passionate about technology, enjoys helping others, and is eager to learn and grow within IT. This position offers exposure to enterprise-level technologies and the opportunity to work alongside a collaborative and supportive technical team., * Strong customer service skills with a genuine desire to assist end users and team members. * Basic understanding of Microsoft 365 (O365) and experience provisioning user accounts. * Experience providing Tier 1 technical support in a Windows environment. * Excellent verbal and written communication skills. * Ability to work effectively in a team-oriented environment. * Strong problem-solving skills and a positive, professional attitude. * Eagerness to learn new technologies and develop technical skills., * Previous Help Desk, Desktop Support, or Technical Support experience. * Familiarity with ticketing systems and incident management processes. * Experience supporting enterprise-level IT environments. * Knowledge of hardware installations, imaging, device deployment, and troubleshooting. Work Environment * Professional and collaborative team environment. * Opportunity to support both remote and on-site users. * Close-knit team culture with strong mentorship and learning opportunities. * Evening shift schedule, typically 2:00 PM to 11:00 PM, with flexibility based on business needs., The ideal candidate is customer-focused, dependable, and enthusiastic about technology. They enjoy solving technical problems, delivering excellent service, and working as part of a team while continuously expanding their IT knowledge and skills. Job Type & Location, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. ## Description We are seeking a motivated and customer-focused IT Support Technician to provide both Help Desk and Desktop Support services in a fast-paced enterprise environment. This role will support end users through phone-based troubleshooting as well as hands-on technical support, including workstation setup, hardware installations, printer support, asset management, and break-fix activities., * Provide Tier 1 Help Desk support via phone, email, and ticketing system. * Troubleshoot and resolve basic hardware, software, and Windows operating system issues. * Escalate complex technical issues to higher-level support teams as needed. * Create, update, and document service requests and incident tickets within the ticketing system. * Support Microsoft 365 (O365) user account provisioning and basic administration. * Perform desktop deployments, installations, upgrades, and equipment replacements. * Provide printer support, break-fix services, and general end-user technical assistance. * Assist with asset management, inventory tracking, and organization of IT equipment. * Support project-based IT initiatives, including hardware rollouts and equipment setup. * Assist with moving, organizing, and preparing IT assets and equipment for deployment. * Collaborate with Help Desk, Desktop Support, and Network Operations teams to ensure excellent customer service., Operations Leadership Mentorship Enthusiasm Team Oriented Microsoft 365 Problem Solving Desktop Support Microsoft Teams Customer Service Asset Management Technical Issues Technical Support Help Desk Support Business Valuation Incident Management Willingness To Learn Learning Development Full Stack Development Hardware Installations Artificial Intelligence Business Transformation Tier 1 Technical Support Information Technology Operations Troubleshooting (Problem Solving) +0 ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)