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# Operations Salesforce

- **Company:** CareerCircle
- **Location:** Chicago, IL, United States (Remote available)
- **Experience:** Expert
- **Salary:** $145,600.0 - $166,400.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Excel, Application Programming Interfaces (APIs), Agile Methodology, Artificial Intelligence, Interactive Voice Response, Building Information Modeling, VoIP, Business Software, Microsoft Outlook, Databases, Microsoft Office, Salesforce.Com, Systems Integration, Network Routing, Backend, Cisco
- **Published:** September 3, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/tn/memphis/91c31753-353c-45ba-80bf-0b764a798480

## About the Role

Senior voice engineer with strong experience in modern voice and contact center solutions. The ideal candidate could potentially move toward an architect role in the future, but the immediate need is engineering level expertise. Someone who understands the business / application side of the contact center, including how Five9 connects into applications and what the end customer needs.

Duration: 6 month contract to hire

Location: Memphis, Chicago, Dallas would be great but not required. Ability to work any time zone. Must be US based.

Skills

Cisco voice, five9

Top Skills Details

 * Cisco WXCCE

 * Five9 contact center

 * Five9 IVR

 * Cisco UCS

 * Voice over IP (VoIP)

 * Carrier-based call routing

 * Contact center architecture and call flows

 * Creating / documenting IVR call flows

 * Understanding how carrier services integrate with applications and the overall customer experience

Additional Skills & Qualifications

 * Team currently has Five9 stood up and is deploying a new Five9 instance and IVR technology instance

 * Longer term, the traditional IVR is expected to evolve toward IVA / agentic based natural language capabilities.

 * Backend work still needs to be built, including:

o IVR integrations

o Call continuity databases

o Salesforce integration

o Other application/backend integrations

Would be nice to have:

 * RedSky / E911

 * Salesforce integration

 * API/integration experience

 * Experience creating a roadmap or implementing a contact center solution from the ground up

 * Can take existing architecture and lead the implementation, rather than requiring the internal team to be involved in every step, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Communication
Accountability
Building Codes
Microsoft Excel
Lifting Ability
Microsoft Office
Agile Methodology
Microsoft Outlook
Energy Management
Project Management
Technical Services
General Mathematics
Facility Management
Security Consulting
Organizational Skills
Valid Driver's License
Intellectual Curiosity, Hoisting
Operations
Negotiation
Coordinating
Construction
Communication
Change Orders
Commissioning
Subcontracting
Business Acumen
Quality Control
Project Schedules
Electrical Systems
Logistics Planning
Organizational Skills
Submittals (Construction)
Virtual Design And Construction (VDC)
Mechanical Electrical And Plumbing (MEP) Systems, Teamwork
Aviation
Warehousing
Housekeeping
RF Scan Guns
Team Oriented
Cycle Counting
Detail Oriented
Medical Devices
Health Advocacy

## Description

Operations
Salesforce
Network Routing
Business Software
Business Valuation
Full Stack Development
API System Integration
Artificial Intelligence
Business Transformation
Interactive Voice Response


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