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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SaaS Application & ServiceNow Technical Specialist - **Company:** International Software Systems, Inc - **Location:** Sacramento, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Agile Methodology, Artificial Intelligence, Amazon Web Services, Data Analysis, Application Performance Management, Automation of Tests, Microsoft Azure, Software as a Service, Cloud Computing, Continuous Integration, Data Structures, Software Debugging, Scrum Methodology, Systems Development Life Cycle, Redis, Software Engineering, Systems Integration, Data Logging, Diagnostic Tools, Scripting, ServiceNow IT Service Management, Microsoft Power Automate, Cloud Monitoring, AWS Lambda, Functional Programming, Cloudwatch, Software Coding, Servicenow - **Published:** September 3, 2026 - **Apply:** https://www.dice.com/job-detail/15e7dc4a-4421-465b-9b70-045c7b26b21c ## About the Role · Minimum seven (7) years of experience in Software-as-a-Service (SaaS) application implementation, enhancement, and testing. · Minimum seven (7) years of experience providing technical and administrative support for SaaS applications, including researching technical issues, debugging, root-cause analysis, and timely resolution. · Minimum seven (7) years of experience onboarding SaaS applications, including configuring SaaS systems, generating dashboards/reports, and working directly with third-party vendors and SaaS clients. · Minimum seven (7) years of experience with cloud-based technologies, including AWS and Azure. AWS experience may include services/tools such as Redis, Lambda, CloudWatch, and related cloud monitoring or infrastructure services. · Minimum seven (7) years of experience across the Software Development Life Cycle (SDLC), including requirements analysis, solutioning, detailed design, development, testing, test automation, deployment, and post-production support. Desired Technical Qualifications · Minimum five (5) years of hands-on coding experience with algorithms and data structures. · Experience integrating SaaS solutions with the ServiceNow Now Platform, including Incident Management, Change Management, Service Level Management, and Service Catalog. · Experience maintaining and administering ServiceNow IT Service Management (ITSM), IT Asset Management (ITAM), and IT Operations Management (ITOM). · Extensive experience using, defining, and generating ServiceNow reports for status, statistics, analysis, operational metrics, and periodic enterprise reporting of SaaS applications and solutions. · Experience with AI technologies and productivity/development assistants such as Microsoft Copilot, Claude, or comparable AI tools. · Experience using application performance monitoring and troubleshooting tools to identify, analyze, and resolve application performance issues. · Strong experience with metrics, analytics, monitoring, observability, and application/system logging. · Experience working in an Agile environment and collaborating effectively with cross-functional teams, including developers, QA, infrastructure/cloud teams, business stakeholders, vendors, and SaaS providers. ## Description Seeking a highly experienced SaaS Application & ServiceNow Technical Specialist to support the implementation, enhancement, onboarding, administration, integration, testing, and ongoing technical support of cloud-based SaaS applications., · Lead and support the implementation, configuration, enhancement, testing, onboarding, and ongoing administration of enterprise SaaS applications. · Provide technical and administrative support for SaaS platforms, including incident investigation, debugging, root-cause analysis, issue resolution, and production support. · Configure SaaS applications, user/business settings, integrations, dashboards, workflows, and reporting capabilities. · Coordinate with SaaS vendors, third-party technology providers, and internal stakeholders to resolve technical issues and deliver application enhancements. · Design and support integrations between SaaS applications and ServiceNow, leveraging appropriate Now Platform capabilities. · Administer and support ServiceNow ITSM, ITAM, and ITOM functionality as it relates to SaaS application operations and enterprise technology services. · Develop and maintain ServiceNow reports, dashboards, metrics, and analytics for operational and management reporting. · Use AWS and Azure services and monitoring capabilities to support cloud-hosted applications, troubleshoot issues, and improve reliability and performance. · Participate throughout the SDLC, including analysis, solution design, development, testing, automation, deployment, and production support. · Apply algorithms, data structures, scripting, and coding skills to develop or troubleshoot technical solutions. · Use monitoring, performance, metrics, analytics, and logging tools to diagnose application and integration issues. · Collaborate in Agile ceremonies and work closely with cross-functional technical and business teams. · Evaluate and appropriately apply AI-enabled tools such as Microsoft Copilot and Claude to improve productivity, analysis, troubleshooting, documentation, and development workflows. Technical Skills · SaaS Application Implementation, Configuration, Enhancement & Testing · SaaS Administration, Onboarding & Production Support · ServiceNow Now Platform | ITSM | ITAM | ITOM · Incident Management | Change Management | Service Level Management | Service Catalog · AWS | Azure | Redis | AWS Lambda | CloudWatch · SDLC | Agile/Scrum | CI/CD | Test Automation · Algorithms & Data Structures | Application Development · Application Performance Monitoring | Observability | Metrics | Analytics | Logging · ServiceNow Reporting & Dashboards · Third-Party Vendor & SaaS Client Management ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Strategies to accelerate SaaS Application Development](https://www.wearedevelopers.com/videos/1078-strategies-to-accelerate-saas-application-development) - [JavaScript? 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