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# Computer Operations / IT Operations

- **Company:** THE JUDGE GROUP, INC.
- **Location:** Waterford Township, MI, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $72,800.0 - $87,360.0
- **Contract:** Permanent contract
- **Skills:** Batch Processing, Customer Information Control System (CICS), Monitoring of Systems, Job Control Language (JCL), IBM Mainframe, Information Technology Operations, Mainframes, Network Monitoring, Paessler Router Traffic Grapher, Servicenow
- **Published:** September 3, 2026
- **Apply:** https://www.dice.com/job-detail/14de6bab-ac9d-4e65-ba9f-c6da8260a75c

## About the Role

1. ServiceNow experience - MUST HAVE
Candidates should have hands-on experience using ServiceNow, particularly in an IT operations, incident management, or Service Desk environment.

 2. Hands-on IBM Mainframe experience - MUST HAVE
They are looking for operational Mainframe experience rather than Mainframe development. Relevant experience could include:

 * Computer/Mainframe Operations
 * Batch job submission
 * CICS commands
 * Console operations
 * Report processing
 * Mainframe monitoring

PREFERRED EXPERIENCE

 * What's Up Gold
 * Pingdom
 * PRTG
 * Network/server infrastructure monitoring
 * Microsoft Teams
 * JCL / batch processing

The manager prefers candidates with the listed monitoring tools, but comparable enterprise monitoring experience may still be worth considering.

Best profile: Computer/IT Operations professional with hands-on IBM Mainframe experience, ServiceNow, infrastructure monitoring, and experience working in a 24/7 or shift-based environment.

## Description

This is essentially a Computer Operations / IT Operations role with hands-on Mainframe responsibilities.

The individual will primarily be responsible for:

 * Incident ticketing and management
 * Monitoring network and server infrastructure
 * Report distribution
 * Service Desk support
 * Monitoring, documenting, triaging, and escalating incidents
 * Submitting requests to run Mainframe batch jobs
 * Running/submitting CICS commands for printing and reviewing reports


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