> Markdown version of [/jobs/ext/2694081-customer-technical-spec](https://www.wearedevelopers.com/jobs/ext/2694081-customer-technical-spec). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Technical Spec - **Company:** Alion Science & Technology - **Location:** Rome, NY, United States (Remote available) - **Contract:** Permanent contract - **Skills:** Confluence, JIRA, Databases, Custom Software, Relational Databases, File Systems, Memory Management, Issue Tracking Systems, Network Monitoring, Network Administration, Standard Sql, Gitlab - **Published:** September 3, 2026 - **Apply:** https://www.themuse.com/jobs/alionscienceandtechnology/customer-technical-spec-37855 ## About the Role * Bachelor Degree or higher in a related technical or military discipline, or the equivalent combination of education, professional training, or work/military experience * US Citizenship and a DOD clearance TS/SCI Desired Skills and Experience: * Experience with different databases, including working knowledge of SQL, relational data stores. * Creating pages in markdown focusing on a web-based documentation dissemination. * Knowledge and use of GitLab for creating, uploading, and updating webpages to support portal updates. * Manage documentation repository and records following proper naming conventions and portal uploading procedures. * Experience with JIRA and Confluence. ## Description The position supports and manages the responsibilities of the successful completion of all issues and customers needs related to the client platform. This position manages the functionality and efficiency of the tools and services on all deployed domains. The responsibility of this position include: * Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems. * Provide IT Service Management functions and first level troubleshooting to all customers. * Use procedures to perform identification, troubleshooting, and diagnosis of failures and restore system capability to operations. * Analyze, diagnose, and isolate failures to systems. * Collect data for proper escalation and resolution by Tier 2/3. * Perform network management services to include: monitoring network device health and status, monitoring network performance and utilization optimization. * Perform OS monitoring, Commercial of the Shelf (COTS) software monitoring, custom software monitoring, resource memory allocation, etc. * Perform modifications to authorized user lists, user profiles, and file system maintenance. * Understand all NGA processes and document work accurately and effectively through the use of a ticketing system. * Document/report all findings. * Understand the Program Service Level Agreements (SLA) to ensure proper completion of work within timelines. * Manage account requests and provide account management responsibilities for personnel on numerous systems. * Know all functional leads and technicians for all the managed systems by the program. * Understand local site command and hierarchy. * Know POC's for systems that the Program does not have responsibility for. * Interface with customers and government officials. * Participates in special projects as required. ## Related Videos - [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [WeAreDevelopers LIVE - Modern DevOps for IoT Devices and More](https://www.wearedevelopers.com/videos/1805-wearedevelopers-live-modern-devops-for-iot-devices-and-more) - [Enabling automated 1-click customer deployments with built-in quality and security](https://www.wearedevelopers.com/videos/83-enabling-automated-1-click-customer-deployments-with-built-in-quality-and-security) - [Are Code Reviews Worth It? Insights from 16 Years of Review Data](https://www.wearedevelopers.com/videos/1135-are-code-reviews-worth-it-insights-from-16-years-of-review-data) ## Related Articles - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Dev Digest 139 - Soft and hard queries](https://www.wearedevelopers.com/magazine/487-dev-digest-139-soft-and-hard-queries) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Dev Digest 132 - Binging WADFlix?](https://www.wearedevelopers.com/magazine/473-dev-digest-132-binging-wadflix)