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# Deskside Services Level 2

- **Company:** Spectraforce
- **Location:** Warsaw, IN, United States
- **Experience:** Experienced
- **Contract:** Temporary to permanent
- **Skills:** Wide Area Networks, Software Troubleshooting, Computer Equipment
- **Published:** September 3, 2026
- **Apply:** http://leoforce.us/Careers/Spectraforce/JobDetails.html?jobid=7949567a-cda1-413a-af3b-ba54a83fc56e&OrgId=1&UserId=6075

## About the Role

* 4+ years of experienced Deskside Services Level 2 / IT Desktop / Field Support experience.
 * Strong hardware, software, and operating system troubleshooting experience.
 * Strong end-user support experience.
 * Experience troubleshooting LAN/WAN connectivity issues.
 * Experience installing and configuring desktop/laptop software.
 * Strong ticket documentation and resolution tracking experience.
 * Strong troubleshooting, diagnostic, root-cause analysis, and problem-solving skills.
 * Strong communication skills and high emotional intelligence.
 * Ability to take initiative and work independently in ambiguous situations.
 * Experience with SLA and KPI management.
 * Ability to handle physical requirements including walking long distances and lifting up to 50 lbs.
 * Life Sciences / Healthcare experience preferred.

## Description

* Strong troubleshooting skills across multiple technologies.
 * Provide Level 2 technical assistance and support, resolving hardware/software problems related to end-user devices.
 * Analyze, resolve, respond to, and document end-user inquiries.
 * Install desktop/laptop software using approved tools.
 * Troubleshoot operating system issues.
 * Troubleshoot LAN/WAN connection issues.
 * Update tickets with accurate and timely records of work performed and resolution details.
 * Maintain and contribute to a knowledge base.
 * Coordinate hardware warranty repairs.
 * Escalate to third-party vendors when necessary.
 * Responsible for raising and coordinating problem management issues.
 * Perform additional end-user/infrastructure-related tasks as required.
 * Participate in projects.
 * Strong understanding and skills in SLA and KPI management.
 * Must demonstrate initiative, think on your feet, adjust to changing events, resolve problems proactively, provide routine status updates, and escalate for help when needed.
 * Strong emotional intelligence and communication skills with the ability to interact face-to-face with personnel at various levels.
 * Excellent troubleshooting and diagnostic skills to identify root causes and resolve problems proactively.
 * Ability to work effectively in situations involving ambiguity and independently find solutions.
 * Keep customers updated throughout the resolution process.
 * Properly document tickets and resolutions.
 * Life Sciences / Healthcare experience is a plus.
 * Must be able to walk long distances.
 * Must be able to lift up to 50 lbs without assistance.
 * Must be able to work in dirty, hot, or cold environments.
 * May need to work while kneeling.


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