> Markdown version of [/jobs/ext/2694270-technical-support-supervisor](https://www.wearedevelopers.com/jobs/ext/2694270-technical-support-supervisor). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Supervisor - **Company:** HM Electronics, Inc. - **Location:** Phoenix, AZ, United States (Remote available) - **Experience:** Expert - **Salary:** $91,520.0 - $116,688.0 - **Contract:** Permanent contract - **Skills:** Adobe Analytics, Information Technology - **Published:** September 3, 2026 - **Apply:** https://www.jofdav.com/jobs/59520852-technical-support-supervisor ## About the Role + Understanding of complex telephone and computer systems common to help desk operation. + Excellent verbal and written communication skills. + Strong supervisory and customer service skills. + Ability to be available for on-call after-hour rotation (monthly) * Experience + 3+ years Related Field - Preferred + 1+ years Related Field - Required * Education + AA Degree (2 years college) - Preferred * Travel + 0%, If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a HM Electronics Human Resources Representative at 800.848.4468. ## Description + Following our people centric leadership principles, directly manages the work and performance of the assigned team by developing our people to pursue excellence and flourish + Exhibits and promotes our core values in all activities (Commitment to quality and continuous improvement, integrity, passion for excellence, innovation mindset, drive to win and customer care) + Ensures employees are properly trained and performing at expectation + Manages according to HME Corporate Culture, standard operating procedures, performance objectives and applicable laws * TSR Staff Supervision and Coordination + Develops and implements procedures to maintain high quality, efficient operations for the Technical support staff. + Reviews daily service status reports to ensure timely service and follow-up. + Analyzes Technical problems and determines corrective actions. + Interacts with other departments to resolve service issues requiring special attention. + Manages the schedule for the department to support daily operations, including field assignments. * Training of TSR Staff + Ensures Technical Support Representatives are trained and equipped to perform assigned tasks. -Monitors and evaluates capabilities of support equipment (telephone and computer systems) and makes recommendations to improve efficiency. + Schedules and monitors training to ensure technical support personnel are well trained on all products and technical issues within their scope of duties. + Conducts training and ensures that all technical support representatives are adhering to departmental policies and procedures. + Monitors and evaluates the performance of the technical support staff to ensure service standards and goals are met. * Customer Satisfaction + Promotes and maintains positive customer relations through follow-up with customers to resolve service issues. + Corrects personnel and service issues using good supervisory and customer service skills. + Instills teamwork and unity within the group and promotes a positive working environment. * Performs all other job responsibilities as assigned. ## Related Videos - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) - [Opening Keynote: Civic Coding, A Framework for Democratic Tech](https://www.wearedevelopers.com/videos/963-opening-keynote-civic-coding-a-framework-for-democratic-tech) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)