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# Deskside Support

- **Company:** CareerCircle
- **Location:** San Francisco, CA, United States (Remote available)
- **Experience:** Expert
- **Salary:** $87,300.0 - $137,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Apple IOS, Apple Mac Systems, Cloud Computing, Configuration Management, DevOps, Network Security, Remote Access Technology, Server Administration, Software Engineering, Systems Architecture, Firewalls (Computer Science), Computer Equipment, Information Technology
- **Published:** September 3, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/pa/north-wales/29e94f05-1dbd-4fb9-86c4-862906ccd707

## About the Role

Mac OS
Firewall
Apple IOS
Operations
Management
Innovation
Compassion
Resourcing
Self-Starter
Detail Oriented
Cloud Computing
Customer Service
Telephone Skills
Staff Management
Deskside Support
Network Security
Computer Hardware
IT Infrastructure
Demand Management
Project Management
Software Development
Meeting Facilitation
Contingent Workforce
Technical Leadership
Remote Access Systems
Server Administration, * High school diploma required.

 * Bachelor's degree preferred, or an equivalent combination of education and relevant experience.

Required Experience and Skills:

 * Minimum 5 years of experience in IT support or a related discipline (Windows, macOS, and iOS).
 * Basic understanding of Artificial Intelligence (AI) and its application to enhance productivity.
 * Minimum 5 years of experience supporting remote locations.

Preferred Experience and Skills:

 * Experience in Networking, Server Administration, Telephony, and Mobile Device Management (MDM).
 * Additional experience supporting complex IT environments and remote workforce operations.

25% travel required.

Required Skills:
Cloud Computing, Configuration Management (CM), Customer-Focused, Demand Management, Detail-Oriented, DevOps, Firewall Management, ITIL Management, ITIL Service Delivery, IT Infrastructure Management, Meeting Facilitation, Network Security, Service Delivery, Software Development, Systems Architecture, Apple IOS
Operations
Management
Innovation
Compassion
Resourcing
Self-Starter
Detail Oriented
Cloud Computing
Customer Service
Telephone Skills
Staff Management
Deskside Support
Network Security
Computer Hardware
IT Infrastructure
Demand Management
Project Management
Software Development
Meeting Facilitation
Contingent Workforce
Technical Leadership
Remote Access Systems
Server Administration
Information Technology
Artificial Intelligence
Configuration Management
Mobile Device Management, DevOps
Mac OS
Firewall
Apple IOS
Operations
Management
Innovation
Compassion
Resourcing
Self-Starter
Detail Oriented
Cloud Computing
Customer Service
Telephone Skills
Staff Management
Deskside Support
Network Security
Computer Hardware
IT Infrastructure
Demand Management
Project Management
Software Development
Meeting Facilitation
Contingent Workforce
Technical Leadership
Remote Access Systems
Server Administration

## Description

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

Infrastructure:

Associates in this role will function as information technology (IT) professionals serving as technical liaison and participate in or oversee a variety of analytical and technical assignments that provide for problem diagnosis and solutions documentation, implementation, administration, support, and maintenance of a variety of hardware, software, and network products in an information technology infrastructure environment. Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters. Provide onsite or remote access diagnoses and resolution of computer hardware and software problems.

Deskside Support:

Associate will also be required to be an expert in Deskside Support operations able to analyze, evaluate and diagnose very complex technical problems in a minimum period of time. The work may involve implementing new technologies and procedures, integration and configuration work and responding to complex client problems. All tasks should be completed in line with company technical and quality standards and procedures and to provide a high degree of customer satisfaction.

Project Management:

Responsible for technical leadership, project management and execution to achieve customer satisfaction, operational and financial success. Ensure resources are in place and manage the activities of staff, ensuring that they have the required information, equipment and tools necessary (i.e. schedules, procedure documentation, parts etc.) to complete the project. Candidates must be a self-starter that can operate independently and autonomously.


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