> Markdown version of [/jobs/ext/2694838-network-engineer](https://www.wearedevelopers.com/jobs/ext/2694838-network-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Engineer - **Company:** ScienceJobs.Org - **Location:** Boston, MA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Cyber Security, Network Architecture, Network Service, Computer Networking Systems, Information Technology, 3-tier Architectures, Servicenow - **Published:** September 3, 2026 - **Apply:** https://sciencejobs.org/job/job/apply?id=7368396 ## About the Role This position is a senior individual contributor to the Network Infrastructure team, providing technical support across a diverse portfolio of services including Network Services. Success in this role requires strong operational effectiveness, broad technical depth, excellent customer engagement skills, and the ability to resolve complex technical issues. This position includes participation in a 24/7 on-call rotation., Basic Qualifications are theminimumthreshold a candidate must meetin order tobe considered for this role. * Minimum of two years' post-secondary education or relevant work experience, The following qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn. * Knowledge of configuration and maintenance of IT infrastructure systems within an enterprise environment * Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor Certificates and Licenses: * Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred. * N+, CCENT, or CCNA certification or equivalent Aruba certification is a plus. Physical Requirements: * Position will require moving around campus and working in confined spaces for extended time periods as well as the ability to lift/move 50lbs. ## Description The Technical Support Engineer is responsible for the operational execution, stability, and day-to-day health of the Network, infrastructure, services, and supporting systems. This role ensures that IT systems and associated services are reliable, secure, compliant with institutional requirements, and responsive to user needs., * Execute operational support for enterprise services in alignment with TPS and HUIT standards. * Provide advanced (Tier 2 / Tier 3) technical support for Network systems, including hardware, software, and networked devices. * Ensure all operational work is tracked transparently using enterprise ticketing and project management systems. * Participate in scheduled on-call rotation to support 24/7 operational requirements. * Collaborate closely with architects, product managers, vendors, and other HUIT teams. Ownership * Serve as an escalation point for complex technical issues and user-impacting incidents within supported services. * Support execution of the defined service roadmap by implementing standards, procedures, and operational improvements. * Take ownership of assigned incidents, problems, and service requests through resolution and documentation. Service Delivery and Performance Management * Triage and assign incoming ServiceNow incidents and account requests to ensure timely resolution. * Monitor system health, and alerts to proactively identify and address issues. * Perform root-cause analysis and contribute to long-term remediation through documented SOPs and configuration standards. * Ensure services remain stable and reliable during vendor-driven, compliance-driven, and institutionally required change. * Balance operational workload across reactive support and planned project work. Security, Process Compliance, and Risk Coordination * Implement and adhere to established security, compliance, and risk management practices. * Support operational security controls, including access controls, patching, and configuration standards. * Identify, document, and escalate security or compliance concerns as they arise. * Ensure procedures are operationally feasible, auditable, and clearly documented. Vendor Strategy, Contract Management, and Fiscal Stewardship * Work directly with vendors and service providers to troubleshoot issues and coordinate support activities. * Provide operational input into vendor support cases, maintenance activities, and system upgrades. User Experience, Adoption, and Change Management * Deliver high-quality customer service to faculty, staff, and campus partners. * Support user-visible service changes by assisting with deployment, validation, and documentation. * Ensure changes are well-coordinated, clearly communicated, and supported with appropriate training materials. * Reduce friction between central services and distributed IT and facilities organizations through clear communication and follow-through. Leadership and People Management * Demonstrate strong technical judgment and reliability. * Provide technical guidance to peers when appropriate. * Contribute to continuous improvement of operational processes and documentation. * Demonstrate a collaborative, positive, empathetic, and growth-oriented mindset. * Communicate effectively with stakeholders across a wide range of technical expertise. Cross-Functional & Enterprise Partnership Partner with teams including, but not limited to: * Information Security and Data Privacy (ISDP) * Network, Voice, OT and Platform Services * Schools, facilities teams, and distributed IT organizations * External vendors and service providers ## Related Videos - [Demystifying application networking in the cloud](https://www.wearedevelopers.com/videos/675-demystifying-application-networking-in-the-cloud) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Cyber Sleuth: Finding Hidden Connections in Cyber Data](https://www.wearedevelopers.com/videos/893-cyber-sleuth-finding-hidden-connections-in-cyber-data) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)