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# Senior Service Desk Technician

- **Company:** The Midtown Group
- **Location:** Washington, DC, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, IOS Applications, Common Desktop Environments, Issue Tracking Systems, Web Portals, Adobe, Network Support, User Accounts
- **Published:** September 3, 2026
- **Apply:** https://themidtowngroup.com/wp-content/plugins/bullhorn-oscp/#/jobs/21137

## About the Role

An active CompTIA A+ and ITIL v4 Foundation Certification

 - 5+ years' experience performing network support in Windows, and iOS mobile devices

## Description

Respond to service requests and service incidents reported by employer staff via phone, email, or web portal. Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements.

 - Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory.


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