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# ServiceNow Certified System Administrator

- **Company:** CareerCircle
- **Location:** Adelphi, MD, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $90,000.0 - $105,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Word, HTML, JavaScript (Programming Language), Microsoft Excel, Application Programming Interfaces (APIs), Artificial Intelligence, Ajax (Programming Language), Amazon Web Services, Google App Engines, Software Applications, Application Performance Management, User Authentication, Microsoft Azure, Cascading Style Sheets (CSS), Cloud Engineering, Configuration Management Databases, Program Optimization, System Configuration, Desire2Learn, Data Migration, Decision Support Systems, DevOps, HP Loadrunner, Integrated Development Environments, Interoperability, Java Database Connectivity, JSON, Apache JMeter, Python (Programming Language), Lightweight Directory Access Protocols (LDAP), System Center Operations Management, Open Database Connectivity, OpenID, Reliability Engineering, Salesforce.Com, Security Assertion Markup Language (SAML), Microsoft SharePoint, Simple Object Access Protocol (SOAP), Single Sign-On, Software Engineering, Software Requirements Analysis, System Testing, Web Applications, Cisco WebEx, Extensible Markup Language (XML), Saba, Data Processing, Scripting, Enterprise Software Applications, Performance Testing, Neoload, Liferay, Infrastructure as Code (IaC), 3-tier Architectures, Servicenow
- **Published:** September 3, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/md/adelphi/3c43685a-c9b4-468a-90b9-6f5a32865bf9

## About the Role

Cisco WebEx
Data Privacy
Team Oriented
Test Planning
Microsoft Word
Process Design
Data Migration
System Testing
Microsoft Excel
Problem Solving
Decision Making
Process Mapping
Solution Design
Business Process
Microsoft Access
Interoperability
Data Manipulation
Project Management
Acceptance Testing
System Requirements
Medical Prescription
Microsoft SharePoint
System Configuration
Business Requirements
System Administration
Development Environment, * Build and monitor project plans. Provide deliverables on time

 * Demonstrate project management skills
 * Ability to learn new tools and products quickly.
 * Excellent written and oral communication skills
 * Excellent listening and interpersonal skills.
 * Ability to communicate ideas in both technical and user-friendly language.
 * Keen attention to detail.
 * Ability to effectively prioritize and execute tasks in a high-pressure environment and ability to manage competing information
 * Ability to work in a team-oriented, collaborative environment.
 * Proven ability to work creatively and analytically in a problem solving environment with strong decision making skills. Strong analysis skills that have been proven in an application development / ERP implementation environment.
 * Ability to be self directing and work independently. Ability to manage workload and concisely report project status. Demonstrates self initiative and leadership skills.
 * Knowledge of applicable data privacy practices and laws., * 4 + years of experience including three or more years direct hands-on experience in full lifecycle implementations, deep functional configuration experience with one or more software applications and/or troubleshooting systems at a Tier 3 level
 * Extensive experience with core software applications, including some of the following applications: Desire2Learn, ServiceNow, Salesforce.com, Saba, Liferay Portal, SharePoint, WebEx, Wimba or comparable products.
 * Familiarity with ITIL processes
 * Experience in generating and delivering business process definitions, gap/fit analysis, pre-implementation workshops. Experience in the creation and maintenance of business requirements documents, statements of work, project plans, test plans, and/or other project-related documents.
 * Proven experience in defining solution strategies, building business cases, analyzing systems requirements, developing process maps and swim lanes, designing and prototyping solutions, defining testing requirements, defining support procedures, and implementing practical solutions.
 * Extensive software knowledge including Microsoft Word, advanced MS Excel data manipulation and formatting, and MS Access., * Bachelor's Degree, Cloud Design
Communication
Collaboration
Sales Support
Risk Management
Problem Solving
Team Leadership
Cost Management
Cost Estimation
Customer Service
Managed Services
Needs Assessment
Project Planning
Web Applications
Analytical Skills
Resource Planning
Quality Assurance
Service Offerings
Influencing Skills
Value Propositions
Quality Management
Business Valuation
Technical Standard
Google App Engines
Workflow Management
Business Strategies
Process Improvement
Business Objectives
Business Priorities
Resource Management
Single Sign-On (SSO)
Technical Leadership
ServiceNow Discovery
IT Service Management
Organizational Skills
Emerging Technologies

## Description

Functional Specification
Verbal Communication Skills
User Requirements Documents
User Acceptance Testing (UAT)
Cutover Planning And Management
Troubleshooting (Problem Solving)
Application Performance Management
Business Requirements Documentation
Information Technology Infrastructure Library, The Application Administrator is responsible for configuration/modifications of in-house, vendor hosted, cloud based and/or COTS software applications. Position will contribute to solution design, configuration, deployment, maintenance, and upgrades of the assigned software applications including managing system security, user roles/permissions, monitoring and optimizing application performance. Responsible for understanding business requirements and configuring program properties to meet business needs. This position is responsible for business requirements gathering, documentation, set-up activities, configuration, testing and user support for application software, * Perform system administration with COTS Applications

 * Work with the business to develop solutions to support their processes. Participate in and provide technical expertise as a project team member in various application implementations.
 * Ensure compatibility and interoperability of in-house applications.
 * Monitoring, maintaining, supporting, and optimizing key applications in production environment as identified by Business Owners or Technical Teams.
 * Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
 * Perform daily monitoring and troubleshooting of in-house and COTS applications
 * Provide orientation and training to end users for all modified and new systems.
 * Coordinate with vendors for prompt rectification of any problems or emergencies.
 * Perform Tier III troubleshooting on assigned applications and coordinate with software and hardware developers and suppliers for prompt rectification of any problems or emergencies.
 * Support testing, including end-user reviews, for modified and new systems.
 * Collaborate with analysts, designers, and system owners in the testing of software programs and applications.
 * Evaluate, install, configure, and support the deployment applications, software, products, and/or enhancements to existing applications throughout the enterprise.
 * Analyze documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality.
 * Work closely with the internal customers to prepare functional development specifications and potential system configuration changes. Gather detail requirements from business users for approved large scale projects and small enhancements to existing projects.
 * Coordinate User Acceptance testing (UAT) with the business customer. Provide input to Business Requirement Documents (BRD) and functional specification documents to UAT and system test groups, in order to assist with testing scenarios.
 * Provide System Requirement Documents (SRD) and Systems External Specifications (SES) documents to UAT and System test groups, to assist with testing scenarios.
 * Document all aspects of the system (e.g. process design, User Requirements Specifications, Functional System Requirements and Developments Specifications, test plans, integration efforts, etc.
 * Support data migration and cutover plans in support of project schedules
 * Develop written reference and support material related to reporting, analytics and decision support solutions. Ensure the quality and accuracy of documentation provided by other team members., DevOps
NeoLoad
Scripting
Pipelines
Operations
Leadership
Automation
Resilience
Scalability
Cloud Design
Communication
Apache JMeter
HP Loadrunner
Systems Design
Microsoft Azure
Problem Solving
Solution Design
Customer Service
Analytical Skills
Chaos Engineering
Influencing Skills
Business Valuation
Strategic Thinking
Business Objectives
Amazon Web Services
Employee Onboarding
Performance Testing
System Optimization
Performance Analysis
Technical Leadership
Business Intelligence
Software Architecture
Technology Strategies
Full Stack Development
IT Capacity Management
Artificial Intelligence
Business Transformation
Performance Engineering
Architectural Leadership
Infrastructure as Code (IaC)
Influencing Without Authority
Continuous Improvement Process
Enterprise Application Software
+0
Practice Architect II- ServiceNow
TEKsystems

Hanover, MD*Remote

JSON
Sales
OpenID
Operations
Leadership
Consulting
Management
Mentorship
ServiceNow
Tactfulness
Outsourcing, Technology Strategies, Full Stack Development
Development Management
New Product Development
Artificial Intelligence
Application Development
Business Transformation
Organizational Structure
Communications Management
Open Database Connectivity
Java Database Connectivity
Microsoft Certified Partner
Interpersonal Communications
Cascading Style Sheets (CSS)
Sales Performance Management
Digest Access Authentication
ITIL Foundation Certification
Influencing Without Authority
HyperText Markup Language (HTML)
JavaScript (Programming Language)
Configuration Management Databases
Artificial Intelligence Development
System Center Operations Management
Simple Object Access Protocol (SOAP)
Lightweight Directory Access Protocols
Asynchronous Javascript and XML (AJAX)
Application Programming Interface (API)
Salesforce Certified Technical Architect
Security Assertion Markup Language (SAML)
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS)
+0

Google IT Automation with Python
Wastewater Inspector
Actalent

Washington, DC*On-Site

Visionary
Leadership
Innovation
Wastewater
Field Notes
Project Delivery
Civil Engineering
Artificial Intelligence
Construction Inspection
Engineering Design Process
+0
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